Jordan Olivier
Sioux Falls
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Apprentice Plumber
Krohmer Plumbing
12.2023 - Current
- Improved customer satisfaction by efficiently diagnosing and repairing plumbing issues in residential and commercial properties.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Collaborated with other trade professionals such as electricians and HVAC technicians during multi-faceted construction projects to ensure seamless integration of services.
- Achieved faster project turnaround times by effectively prioritizing tasks based on urgency and complexity level of the job at hand.
Window Washer
Clearview
05.2023 - 09.2023
- Leveraged ladders, poles, aerial lift equipment and suspended platforms to clean windows and gutters.
- Applied water and detergent to glass with non-scratch applicator and removed with rubber squeegee blade to reduce smears.
- Maintained equipment and vehicles in clean and excellent working order and notified supervisor of repair or replacement needs.
- Performed detailing tasks using microfiber and toweling cloths to remove excess moisture from window sills.
Delivery Associate
AutoZone
04.2022 - 04.2023
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Salesman
Good Feet
10.2021 - 01.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Managed customer accounts to secure customer satisfaction and repeat business.
Delivery Driver
Dominos Pizza Inc.
08.2019 - 03.2021
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05.2019
Skills
- Critical Thinking
- Safety Precautions
- Mechanical Aptitude
- Time Management
- Technologically savvy
- Detail Oriented
Timeline
Apprentice Plumber
Krohmer Plumbing
12.2023 - Current
Window Washer
Clearview
05.2023 - 09.2023
Delivery Associate
AutoZone
04.2022 - 04.2023
Salesman
Good Feet
10.2021 - 01.2022
Delivery Driver
Dominos Pizza Inc.
08.2019 - 03.2021
High School Diploma -
Roosevelt High School
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