Donna Morgan
Spearfish
Summary
An accomplished Human Resources director with a proven track record amongst a large background of work fields, enhancing employee satisfaction by approximately 15% through effective communication and coaching. Able to create a healthy work environment, as well as manage large teams to create sustainable workflow. Excels at identifying customer and business needs, and following through these issues with critical thinking skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Compass Point Drug and Alcohol Treatment
06.2019 - Current
- Assist patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Manage patient information with adherence to HIPAA guidelines, maintaining confidentiality and privacy within the workplace,
- Coordinate with therapists and psychologists for patient care.
- Provide customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Submit insurance claims to insurance companies for accurate billing and claims processing. Corrected billing errors and incorrect information on claim submissions.
- Moved all company records from paper to electronic by submitting client information onto spreadsheets.
Human Resources Manager
Coeur Wharf Resources
09.2017 - 06.2019
- Developed and enforced company policies and procedures across all departments.
- Coached managers to polish employee-to-management relations such as communication, documentation, and improvement ideas.
- Supervised over several HR aspects such as recruitment, benefits administering, orientation, hiring and firing processes.
- Implemented an anonymous employee feedback to correct problematic issues. Had an 88% response rate from employees.
- 8% increase in employee satisfactory within a 1 year period according to an anonymous survey.
Human Resources Manager
Coeur Kensington
09.2016 - 09.2017
- Monitored employee claims involving performance based adjustments, harassment incidents, and disciplinary actions.
- Used ADP digital systems to manage payroll and benefits program.
- Added employee performance reviews and motivational strategies to elevate company wide results.
- Decreased turnover rate from 25% to 17% within a 1 year time period.
- Recruited 60 new employees across various departments within a 3 month period.
Regional Human Resources Manager
Magna Energy Services
03.2015 - 09.2016
- Implemented internal business management branch to improve local and company wide communications.
- Planned, monitored, and appraised employee efforts with respectable compensation.
- Addressed employee conflicts with appropriate urgency, following corporate procedure.
- Reduced workers' compensation cases by 1/9 million dollars by providing case management.
Human Resources Director
Youth Emergency Services
06.2008 - 02.2015
- Coordinated with other members of management on performance evaluation, supervisory practices, dispute resolution, employee relations and employee accountability.
- Directed each phase of hiring process, employment verification, employee relation investigations, criminal background checks, and onboarding.
- Created and updated training processes by reviewing existing documentation, requesting feedback, and making correct implementations.
- Overall employee satisfactory within 3 year was increased by 19%, and customer satisfactory was increased by 16%, according to an anonymous survey.
Education
BBA - Business Development
Barnes College
Denver05-1988
Associate of Science - Medical Social Work
Parks Jr College
Denver05-1983
Skills
- Excellent communication skills with colleagues as well as employee to management relations to improve company wide results
- Critical thinking and multitasking, providing a competitive yet enjoyable work balance
- Detail oriented; great organization skills and able to complete tasks before deadlines
- High quality understanding of data entry, MS office programs, budget and payroll, and hiring/firing process
- Coaching expertise to refine abilities of peers
- Customer service excellence
Certification
SHRM-CP: 02/2006-present
Languages
Spanish
Professional Working
Timeline
Patient Care Coordinator
Compass Point Drug and Alcohol Treatment
06.2019 - Current
Human Resources Manager
Coeur Wharf Resources
09.2017 - 06.2019
Human Resources Manager
Coeur Kensington
09.2016 - 09.2017
Regional Human Resources Manager
Magna Energy Services
03.2015 - 09.2016
Human Resources Director
Youth Emergency Services
06.2008 - 02.2015
SHRM-CP: 02/2006-present
BBA - Business Development
Barnes College
Associate of Science - Medical Social Work
Parks Jr College
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