Zetta Wheeler
Harrisburg
Summary
Diligent Caregiver with background as Resident Assistant. Proven ability to foster supportive and inclusive living environment, efficiently resolving conflicts and enhancing resident satisfaction. Demonstrated leadership and communication skills in managing residential communities.
Overview
10
10
years of professional experience
Work History
Server
Texas Roadhouse
03.2025 - 10.2025
- Delivered exceptional customer service in high-volume restaurant environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
- Implemented best practices to enhance guest satisfaction and loyalty.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Package Handler
Amazon
01.2024 - 06.2024
- I would package multiple items efficiently and quickly but I always made sure everything was done right.
- I would always went above their quotes they wanted for the night an improved their overall production ratings.
- I was extremely good at problem solving when items come through my line when they weren't supposed too.
- I am extremely good in working under very high stress situation's.
Key Holder
Dollar General
08.2023 - 01.2024
- Supervised store operations, ensuring compliance with company policies and procedures.
- At the end of the night I would have to balance & count the tills & get the money ready for the deposit the next day
- I would have to check the inventory an also restock the shelves so customers could find things easily.
- When the general manger would hire someone I would have to train them to make sure they knew an followed the rules of the store
Environmental Technician
Good Samaritan Society
03.2021 - 07.2022
- I would wash and dry all the linens of all the residents.
- I got the linen carts ready for the Certified nursing assistants
- I also always went above and beyond cleaning the residents rooms
- I also cleaned the common areas with all the proper tools and chemicals.
Resident Assistant
StoneyBrook Suites Assisted Living
01.2016 - 06.2019
- I would answer multiple call lights at a time a manged them efficiently.
- I would have have to give 6 to 9 residents a bath or shower in a 3 to 4 hour window.
- I got residents ready for bed and followed their list of how they got ready for bed to a T.
- I would help prep breakfast and dinner and server all the residents we had.
- I also did the laundry for the residents.
- I also took the time to talk to the residents and get to know them and their story.
Education
High school diploma - undefined
American High School
Florida01.2026
Skills
- Packaging
- Cash Handling
- Warehouse Experience
- Food Service
- Cleaning Experience
- Retail Sales
- Kitchen Experience
- Laundry
- Caregiving
- Time management
- Problem-solving
- Teamwork and collaboration
Timeline
Server
Texas Roadhouse
03.2025 - 10.2025
Package Handler
Amazon
01.2024 - 06.2024
Key Holder
Dollar General
08.2023 - 01.2024
Environmental Technician
Good Samaritan Society
03.2021 - 07.2022
Resident Assistant
StoneyBrook Suites Assisted Living
01.2016 - 06.2019
High school diploma - undefined
American High School