Yousuf Irfan
Karachi, Sindh
Summary
Results-driven professional with a background in customer service, account management, and project support. Proven track record in delivering customer satisfaction, optimizing team productivity, and managing client relationships. Adept at time management, multitasking, and effective communication across functions to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Sr. Customer Solutions Consultant
Northstar Technologies Inc.
06.2019 - 08.2022
- Managed a portfolio of client accounts, providing ongoing project support and achieving a client retention rate of 95%.
- Coordinated with cross-functional teams to streamline client onboarding processes, reducing onboarding time by 20%.
- Resolved client issues effectively, enhancing satisfaction ratings and ensuring consistent account growth.
- Tracked project milestones and deadlines, ensuring timely delivery and continuous client engagement.
- Served as an escalation point for unresolved cases, applying critical thinking to ensure satisfactory resolutions for both parties involved.
- Created comprehensive training materials that helped standardize the onboarding process for new hires.
Customer Service Specialist
IBEX Global
05.2018 - 12.2018
- Handled over 300 customer inquiries weekly, achieving a satisfaction score of above 90%.
- Actively supported initiatives to improve first-contact resolution, decreasing average handling time by 15%.
- Processed client feedback to improve service processes, contributing to an enhanced customer experience.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Real Estate Agent
Magoon Estate
08.2017 - 05.2018
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
- Conducted property tours and facilitated sales, achieving a sales closure rate of 70%.
Education
Bachelor of Science - Social Sciences (Incomplete)
SZABIST
Karachi, Sindh, Pakistan08-2019
Skills
- CRM proficiency
- Account Management & Client Relations
- Project Coordination & Support
- Client Relationship Building
- Performance Tracking
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Listening Skills
- Multitasking Abilities
- Product Knowledge
Additional Information
- Volunteer, PAF Model United Nations – 2014
- Volunteer, Karachi Youth Model United Nations – 2013
- Assistant Director Logistics, Karachi Youth Model United Nations – 2014
- Organizer, Karachi Youth Drama Competition – 2014
- Cricket Team Member, PAF Chapter Malaysia Tour – 2012
- Cricket Team Member, PAF Chapter – 2010-2012
Timeline
Sr. Customer Solutions Consultant
Northstar Technologies Inc.
06.2019 - 08.2022
Customer Service Specialist
IBEX Global
05.2018 - 12.2018
Real Estate Agent
Magoon Estate
08.2017 - 05.2018
Bachelor of Science - Social Sciences (Incomplete)
SZABIST
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