YAHYA NADEEM
CEM Operations Executive
Karachi, Sindh
Summary
I am a Bachelor's in Economics student at the University of Karachi with 2+ years of experience in customer relationship management, support, and outreach. Proven expertise in customer experience, portfolio management, and cross-functional collaboration. Skilled in using CRM and automation tools to drive customer satisfaction and business growth.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
CEM Operations Executive
BreakThru
12.2024 - Current
- Design email automation campaigns, run A/B tests, and analyze performance to convert leads into potential leads
- Managed email marketing and automation campaigns, focusing on customer journey and engagement
- Focused on improving ROI through portfolio analysis and customer insights
- Built and maintained strong client relationships to maximize satisfaction and product retention
Lead Researcher
BreakThru
08.2023 - 12.2024
- Specialized in high-quality lead generation, driving growth
- Used HubSpot & Zoom Info for efficient research
- Conducted market analysis to identify trends
- Collaborated on targeted strategies and presented insights for informed decision
- Specialized in marketing research across multiple industries in the USA, Canada, and Australia.
Customer Support Specialist
Cenit Inc
07.2022 - 08.2023
- Managed chat and email support by effectively handling customer queries and resolving complaints
- Provided timely assistance on orders, payments, and delivery
- Proficient in CRM for documentation and issue escalation
Customer Service Representative
Ibex
09.2021 - 06.2022
- Respond promptly to customer inquiries via various communication channels.
- Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
- Maintain a high standard of customer service to ensure positive customer experiences and support high QA (Quality Assurance) scores.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Economics
University of Karachi
Karachi, Sindh, Pakistan 05.2021 - 01.2025
Skills
Data interpretation
Data Analysis
Market Research
undefinedCertification
Google Data Analytics
Timeline
Google Data Analytics
01-2025
CEM Operations Executive
BreakThru
12.2024 - Current
Lead Researcher
BreakThru
08.2023 - 12.2024
Customer Support Specialist
Cenit Inc
07.2022 - 08.2023
Customer Service Representative
Ibex
09.2021 - 06.2022
Bachelor of Science - Economics
University of Karachi
05.2021 - 01.2025
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