Summary
Overview
Work History
Education
Skills
Certification
Timeline
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YAHYA NADEEM

CEM Operations Executive
Karachi, Sindh

Summary

I am a Bachelor's in Economics student at the University of Karachi with 2+ years of experience in customer relationship management, support, and outreach. Proven expertise in customer experience, portfolio management, and cross-functional collaboration. Skilled in using CRM and automation tools to drive customer satisfaction and business growth.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

CEM Operations Executive

BreakThru
12.2024 - Current
  • Design email automation campaigns, run A/B tests, and analyze performance to convert leads into potential leads
  • Managed email marketing and automation campaigns, focusing on customer journey and engagement
  • Focused on improving ROI through portfolio analysis and customer insights
  • Built and maintained strong client relationships to maximize satisfaction and product retention

Lead Researcher

BreakThru
08.2023 - 12.2024
  • Specialized in high-quality lead generation, driving growth
  • Used HubSpot & Zoom Info for efficient research
  • Conducted market analysis to identify trends
  • Collaborated on targeted strategies and presented insights for informed decision
  • Specialized in marketing research across multiple industries in the USA, Canada, and Australia.

Customer Support Specialist

Cenit Inc
07.2022 - 08.2023
  • Managed chat and email support by effectively handling customer queries and resolving complaints
  • Provided timely assistance on orders, payments, and delivery
  • Proficient in CRM for documentation and issue escalation

Customer Service Representative

Ibex
09.2021 - 06.2022
  • Respond promptly to customer inquiries via various communication channels.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain a high standard of customer service to ensure positive customer experiences and support high QA (Quality Assurance) scores.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor of Science - Economics

University of Karachi
Karachi, Sindh, Pakistan
05.2021 - 01.2025

Skills

Data interpretation

Data Analysis

Market Research

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Certification

Google Data Analytics

Timeline

Google Data Analytics

01-2025

CEM Operations Executive

BreakThru
12.2024 - Current

Lead Researcher

BreakThru
08.2023 - 12.2024

Customer Support Specialist

Cenit Inc
07.2022 - 08.2023

Customer Service Representative

Ibex
09.2021 - 06.2022

Bachelor of Science - Economics

University of Karachi
05.2021 - 01.2025

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YAHYA NADEEMCEM Operations Executive