Wendy Blacktaildeer-Medley
Saint Francis
Summary
Dedicated professional with expertise in client relations, scheduling, and document management. Proven ability to enhance communication and resolve conflicts, ensuring exceptional service delivery.
Ability to learn quickly and adapt to surroundings especially at work. I have a strong desire to become an asset to the people of the Rosebud Sioux Tribe, using my personal experience of trials throughout my life as positive affirmation for others who may be struggling.
Overview
10
10
years of professional experience
Work History
Secretary/Shuttle Driver
Veterans Affairs
Rosebud
2021.11 - Current
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Provided friendly customer service while interacting with passengers in person and on the phone.
- Provided friendly customer service while interacting with veterans in person and on the phone.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
Customer Service Cashier
McDonalds
Valentine
2020.12 - 2021.02
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Homeless Shelter Advocate
Sicangu Oyate Tipi
Rosebud
2019.12 - 2020.10
- Conducted intake assessments to evaluate client eligibility for shelter services.
- Connected individuals with relevant community resources and coordinated referrals.
- Facilitated crisis intervention sessions to address immediate client needs.
- Worked during the COVID pandemic as an essential worker
Flagger
Webster Scale Construction
Webster
2019.05 - 2019.09
- Held stop and slow paddles to direct traffic around active work sites.
- Adhered to all safety protocols including use of hard hats, reflective vests, gloves.
- Directed traffic away from work zones while maintaining safety regulations.
- Utilized radio communication systems effectively when communicating with other flaggers or supervisors.
Substitute Teacher, 6-12
Saint Francis Indian School
Saint Francis
2017.09 - 2018.12
- Middle School Lakota Language substitute teacher for semester
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Encouraged positive behavior among students through effective communication techniques.
- Adapted teaching methods to accommodate diverse learning styles.
- Provided classroom instruction outlined in teacher's lesson plans.
Housekeeper
Rosebud Casino
Valentine
2016.10 - 2017.04
- Interacted pleasantly with clients and guests when performing daily duties.
- Ensured that all health standards were met during cleaning operations.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Customer Service Representative
Rosebud Casino
Valentine
2016.02 - 2016.04
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Understood Casino's standard computing system
Education
High School Diploma -
Saint Francis Indian School
Saint Francis, SD2007-12
Skills
- Document management
- Scheduling and coordination
- Client relations
- Problem solving
- Team collaboration
- Conflict resolution
- Data verification
- HIPAA guideline compliance
- Keyboarding skills
- Inter-office communications
- Confidentiality
- Exceptional driving skills and safety
Affiliations
Two Strike Community President-September 2023 to September 2024
Timeline
Secretary/Shuttle Driver
Veterans Affairs
2021.11 - Current
Customer Service Cashier
McDonalds
2020.12 - 2021.02
Homeless Shelter Advocate
Sicangu Oyate Tipi
2019.12 - 2020.10
Flagger
Webster Scale Construction
2019.05 - 2019.09
Substitute Teacher, 6-12
Saint Francis Indian School
2017.09 - 2018.12
Housekeeper
Rosebud Casino
2016.10 - 2017.04
Customer Service Representative
Rosebud Casino
2016.02 - 2016.04
High School Diploma -
Saint Francis Indian School