Victoria Rayne
Tea
Summary
A highly collaborative and results-oriented professional with strong communication skills and a proven ability to elevate workplace ethics. Well-versed in the cannabis industry, with extensive experience in retail and customer service settings. Eager to transition into a new field, offering a solid foundation in product knowledge, customer engagement, and adherence to industry regulations. Equipped with excellent communication and organizational abilities, ready to contribute to fresh opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2019 - 09.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Developed and demonstrated skillful and creative latte art to engage customers.
- Cultivated ability to recall customers' names and address each by name.
- Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Provided in-depth information to customers on beverage preparation and offered samples of latest brews.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas every 30 minutes during Covid-19 pandemic.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
Patient Coordinator
Trulieve
09.2018 - 08.2019
- Researched latest market trends to provide current knowledge to clients.
- Weighed, prepared and packaged different types of products.
- Handled confidential customer business and operational information.
- Kept consistent inventory and placed orders for new product stock.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with dispatchers, optimizing routes for maximum efficiency and customer satisfaction.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Engineering Project Manager
Vantage Point Solutions
06.2014 - 04.2018
- Implemented quality control standards for consistent approaches and results.
- Continually improved methods and procedures for processes, measurement, documenting and work flow techniques.
- Monitored installation and operations to consistently meet rigorous customer requirements.
- Performed load calculation for sizing wire and circuit protection.
- Implemented and approved design control procedures for electrical development in accordance with FDA guidelines.
- Verified data integrity and accuracy.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
Education
Associate of Applied Science - Satellite Communications
Mitchell Technical Institute
Mitchell, SD5.2014
Skills
- Data entry
- Powerful negotiator
- Team collaboration
- Pharmaceutical sales and services
- Inventory management
- Attention to detail
- Salesmanship
- Cash Management
- Quality assurance and control
- Hardware evaluation
- Process implementation
- Strong verbal communication
- Project management
- Conflict resolution
Certification
Resident Insurance Producer (40558384) (Property and Casualty)
Timeline
Shift Supervisor
Starbucks
12.2019 - 09.2024
Patient Coordinator
Trulieve
09.2018 - 08.2019
Engineering Project Manager
Vantage Point Solutions
06.2014 - 04.2018
Associate of Applied Science - Satellite Communications
Mitchell Technical Institute
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