Summary
Overview
Work History
Education
Skills
Timeline
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Valerie RedFeather

Pine Ridge

Summary

Dynamic professional with extensive experience as a Tribal Court Clerk at OST Courthouse, excelling in case processing and legal document preparation. Recognized for enhancing court efficiency and reducing case backlog through meticulous attention to detail and strong teamwork. Proven ability to maintain confidentiality while delivering exceptional customer service in high-pressure environments.

Overview

8
8
years of professional experience

Work History

Tribal Court Clerk

OST Courthouse
03.2025 - Current
  • Upheld the integrity of the justice system with strict adherence to confidentiality protocols regarding sensitive case information.
  • Provided exceptional customer service to members of the public seeking assistance with court-related matters or guidance on navigating procedures.
  • Continually updated personal knowledge of legal terminology, courtroom procedures, and jurisdictional rules to maintain expertise within the role of Trial Court Clerk.
  • Collaborated closely with fellow clerks to ensure consistent practices across all trial courts within jurisdictional boundaries.
  • Demonstrated exceptional attention to detail when proofreading legal documents for accuracy prior to submission or filing.
  • Enhanced court efficiency by accurately recording and transcribing trial proceedings and maintaining organized records.
  • Contributed to a positive work environment within the clerk''s office by demonstrating strong teamwork skills and proactive problem-solving abilities.
  • Assisted in training new clerks, sharing expert knowledge of court procedures and best practices to ensure a smooth transition into their roles.
  • Assisted in reducing case backlog by efficiently processing motions, orders, and judgments in a timely manner.
  • Ensured timely resolution of cases with efficient docket management and prioritization of urgent matters.
  • Implemented new case management software effectively, optimizing workflow within the clerk''s office for increased productivity levels.
  • Maintained a professional demeanor when interacting with diverse populations including judges, attorneys, law enforcement officers, witnesses, and the general public.
  • Answered telephone calls, took messages and transferred calls to appropriate colleagues.
  • Reviewed court documents to process subpoenas, motions and pleadings.
  • Prepared court documents for filing in alignment with established protocols to support compliance.
  • Maintained and updated electronic databases to accurately and securely store court documents.
  • Prepared court orders and judgments for signature.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Examined legal documents submitted to courts for adherence to laws and court procedures.
  • Assisted court in scheduling hearings, meetings and other events to support seamless operations.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Drafted professional court correspondence to facilitate legal proceedings.
  • Researched case law and legal documents to support judicial decisions.
  • Performed routine data entry or document management.
  • Updated operational records or licensing information using computer terminals.
  • Issued public notification of official activities or meetings.
  • Created documents with applicant information and verified data against Type database information.
  • Recorded and edited minutes of meetings and distributed to appropriate officials or staff members.
  • Collected court fees and fines and recorded amounts collected in Software.

Surveillance Officer

Prairie Wind Casino & Hotel
05.2023 - 08.2023
  • Safeguarded company assets from theft or damage by meticulously observing all areas requiring protection.
  • Maintained a safe environment for staff and visitors through diligent observation and quick response to potential hazards.
  • Assisted law enforcement agencies in investigations, providing valuable information gathered through surveillance operations.
  • Identified and documented unauthorized actions by employees.
  • Improved overall security by regularly assessing risks, vulnerabilities, and recommending necessary adjustments to protocols.
  • Demonstrated exceptional attention to detail when documenting events observed during shifts, resulting in accurate records for reference by management or law enforcement if needed.
  • Contributed to the development of comprehensive training materials for new hires entering the surveillance department, expediting their integration into the team.
  • Developed strong analytical skills while reviewing hours of video footage, enabling accurate identification of potential threats or criminal activity.
  • Monitored guests for signs of suspicious or criminal activity.
  • Maintained strict confidentiality of sensitive information acquired during surveillance operations, protecting the privacy and security of employees and patrons.
  • Streamlined processes within the surveillance department by implementing time-saving techniques when reviewing data or investigating incidents.
  • Supported fellow team members during high-pressure situations by remaining calm under pressure and utilizing effective problem-solving skills.
  • Provided excellent customer service to patrons while maintaining vigilance for any unusual behavior that could pose a threat to safety.
  • Participated in regular training sessions to hone skills and stay current on evolving trends within the field of surveillance.
  • Recorded audio and video of back-end money movements.
  • Enhanced security measures by conducting regular surveillance of premises and monitoring CCTV systems.
  • Ensured compliance with company policies and procedures through consistent monitoring and enforcement of rules among employees and visitors.
  • Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
  • Enhanced overall situational awareness by effectively utilizing surveillance equipment, such as cameras and access control systems.
  • Reviewed CCTV and patrolled grounds to maintain awareness of activity in all facility areas.
  • Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
  • Updated daily logs and produced reports outlining surveillance activities.
  • Collaborated with the security team, ensuring smooth communication and swift action in emergency situations.
  • Increased efficiency in surveillance operations by staying up-to-date on the latest industry trends, tools, and best practices.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Documented suspicious activity and events through detailed reports, submitting timely updates to supervisor.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Reviewed live and archived video surveillance footage for investigative purposes.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
  • Verified compliance with internal policies during monetary transportation activities.
  • Remained composed and calm even when situations were stressful or had escalated in order to effectively contribute to security needs.
  • Reviewed video surveillance footage.
  • Reported violators and incidents to correct staff members and followed up with detailed documentation.
  • Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Oversaw floor agents during interactions with customers.

Count Team

Prairie Wind Casino & Hotel
01.2022 - 05.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Tables Games Dealer

Prairie Wind Casino & Hotel
03.2017 - 11.2019
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Monitored game for potential security risk to protect operation and players.
  • Maintained a professional and welcoming atmosphere for players with excellent communication skills.
  • Answered players questions and resolved disputes to provide excellent customer service.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Learned and followed company procedures to maintain consistency and standards.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Enhanced customer experience by providing friendly and efficient service during table games sessions.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
  • Inspected table games and equipment to confirm proper function.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Kept track of game outcomes and reported to supervisor for accurate record keeping.
  • Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
  • Kept gaming areas clean and organized to maintain safe and secure environment.
  • Handled and shuffled cards and playing pieces to maintain game integrity.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
  • Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
  • Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
  • Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
  • Streamlined game operations by introducing efficient shuffling and dealing techniques.
  • Monitored games for compliance with casino policies and procedures, contributing to secure gaming environment.
  • Conducted regular inventory checks on gaming equipment to ensure game integrity and fairness.
  • Developed and maintained rapport with regular patrons, encouraging repeat visits and loyalty to casino.
  • Provided training to new dealers, improving team performance and consistency in game management.
  • Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
  • Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
  • Adapted quickly to new and varied table games, enhancing versatility and value as team member.
  • Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
  • Contributed ideas for operational improvements during team meetings, leading to enhanced service delivery and guest satisfaction.
  • Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
  • Enhanced guest experience by providing friendly and professional service during game sessions.
  • Controlled equipment such as roulette wheels to run games.
  • Trained new dealers in rules and operation of different games.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

Bachelor - Business Administration And Management

Oglala Lakota College
Pine Ridge, SD

Associate Of Arts - Business

Oglala Lakota College
Pine Ridge, SD
06.2024

Skills

  • Case processing
  • File organization
  • Legal document preparation
  • Microsoft office
  • Legal research
  • Filing systems
  • Courtroom management
  • Document scanning
  • Court procedures
  • Workflow coordination
  • Legal terminology
  • Document control
  • Proofreading
  • Minute taking
  • Report generation
  • Confidentiality
  • Process serving
  • Strong organization
  • Case file preparation
  • Data entry
  • Creative problem solving
  • Document preparation
  • Policy analysis
  • Payment collection
  • Proficient in software
  • Courtroom procedures
  • Public policy
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Active listening
  • Money handling
  • Verbal communication
  • Relationship building
  • Public service
  • Self motivation
  • Computer literacy
  • Goal setting
  • Professionalism
  • Written communication
  • Data analysis

Timeline

Tribal Court Clerk

OST Courthouse
03.2025 - Current

Surveillance Officer

Prairie Wind Casino & Hotel
05.2023 - 08.2023

Count Team

Prairie Wind Casino & Hotel
01.2022 - 05.2023

Tables Games Dealer

Prairie Wind Casino & Hotel
03.2017 - 11.2019

Bachelor - Business Administration And Management

Oglala Lakota College

Associate Of Arts - Business

Oglala Lakota College

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Valerie RedFeather