Tyler Swenson
Sioux Falls
Summary
Adept at enhancing customer satisfaction, I excelled as a Support Services Technician TEMP at SD BIT, where I skillfully resolved technical issues, boosting support efficiency. My expertise in operating systems and commitment to exceptional customer service are underscored by my proficiency in ticketing systems and problem resolution, showcasing a balanced blend of hard and soft skills.
Support services professional with thorough understanding of technical support and customer service. Skilled in diagnosing and resolving technical issues quickly while maintaining high standards of quality and reliability.
Overview
5
5
years of professional experience
Work History
Support Services Technician TEMP
SD BIT
10.2019 - Current
- Enhanced customer satisfaction by efficiently resolving technical issues and providing timely support for endusers.
- Used ticketing systems to manage and process support actions and requests.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Cyber Operations
Dakota State University
Madison05-2025
High School Diploma -
T.F. Riggs High School
Pierre05-2020
Skills
- Ticketing system proficiency
- Problem resolution
- Customer support
- Software installation
- Hardware maintenance
- Operating systems expertise
- Customer service
Timeline
Support Services Technician TEMP
SD BIT
10.2019 - Current
Bachelor of Science - Cyber Operations
Dakota State University
High School Diploma -
T.F. Riggs High School
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