Trista Lemer
Sioux Falls
Summary
Dynamic and results-driven professional with experience at Starbucks, excelling in exceptional customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and inventory management, consistently achieving high-quality service standards in fast-paced environments.
Offering strong foundation in customer service and eagerness to learn and grow in dynamic environment. Brings ability to quickly grasp essential customer service protocols and adeptly handle customer interactions and support. Ready to use and develop communication and problem-solving skills in any work environment.
Offering positive attitude and excellent communication skills, eager to learn and develop in customer service environment. Brings quick learning ability and adaptability to new technologies and processes.
Overview
9
9
years of professional experience
Work History
Barista
Starbucks
04.2025 - Current
- Prepared and served high-quality coffee beverages to enhance customer experience.
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Operated espresso machines and brewing equipment with attention to detail for optimal results.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to meet peak service demands during busy hours.
- Engaged with customers to foster a welcoming atmosphere and build rapport.
- Learned new recipes and beverage preparation techniques to expand product offerings.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
Manager
Taco Bell
01.2023 - 07.2024
- Oversaw daily operations, ensuring high standards of customer service and food quality.
- Trained and mentored new team members on operational procedures and safety protocols.
- Implemented inventory management systems to reduce waste and optimize stock levels.
- Developed staff scheduling strategies to enhance efficiency during peak hours.
- Coordinated promotional events, driving increased foot traffic and sales growth.
- Managed cash handling procedures, improving accuracy in financial reporting.
- Conducted regular performance evaluations, fostering a culture of continuous improvement among team members.
- Analyzed customer feedback to identify areas for service enhancement and implement necessary changes.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Inbound Call Center Representative
Tellaservices
05.2016 - 07.2018
- Managed high-volume inbound calls, ensuring timely and effective resolution of customer inquiries.
- Provided product information and support, enhancing customer satisfaction and retention.
- Utilized CRM software to document interactions, maintaining accurate customer records.
- Adapted quickly to changing procedures and policies, ensuring compliance with company standards.
- Identified recurring issues through customer feedback, contributing to service improvement initiatives.
- Analyzed call metrics to identify trends, recommending strategies for enhanced performance outcomes.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Enhanced communication skills through active listening, empathy, and clear verbal responses during customer interactions.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Provided timely feedback to management regarding customer inquiries and issues.
Education
Bachelors in Criminal Justice And Human Resources
Colorado Technical University
Colorado Springs, COSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Safe food handling
- Excellent memory
- POS systems
- Food preparation
- Menu memorization
- Hospitality service expertise
- Professional demeanor
- Quality control
- Inventory management
- Performance improvement
- New hire training
- Drink customization
- Excellent math skills
- Product upselling
- Conflict mediation
- Sales expertise
- Cooking
- Retail management
- Multitasking and organization
- Clear communication
- Team collaboration
- Verbal and written communication
- Workflow management
- Positive and professional
- Customer service
- Calm demeanor
Timeline
Barista
Starbucks
04.2025 - Current
Manager
Taco Bell
01.2023 - 07.2024
Inbound Call Center Representative
Tellaservices
05.2016 - 07.2018
Bachelors in Criminal Justice And Human Resources
Colorado Technical University