Trisha Vogt

• Collaborated with other departments within the organization to ensure smooth delivery of services to patients.
• Maintained knowledge of the entire revenue cycle to allow for efficiency in working accounts and contacting payers.
• Updated patient accounts for billing, prepares insurance claim forms, and related documents.
• Reviewed Claim Edit, Account, Pending and Denial work queues to make certain claims were resolved in a timely manner.
• Submitted a request for reconsideration/appeal with supporting documentation to commercial insurance payers. Followed up with payers to ensure timely resolution of claims.

• Fielded inbound calls from customers and service providers.
• Exceeded service expectations, resulting in compliment calls from customers and special recognition from the management committee.
• Processed payments and assisted customers with product related questions, including annual percentage rates, potential credit line increase, billing, fraud, disputes and general terms and conditions of each card.
• Advised team members on diverse approaches for fulfilling customer requests, resulting in an increase in net promoter score.
• Maintained regulatory compliance and upheld business related policies and procedures.

• Supported the Store Manager in monitoring and managing expenses to achieve store profitability;
• Ensured Sales Associates/Leads were knowledgeable of financial goals, Key Performance indicators (KPIs), results and opportunities for growth.
• Assisted in recruiting and training employees.
• Manages the store schedule, improving employee productivity and sales through ensuring Associates worked in roles aligned with their strengths.

In February of 2010, in conjunction with working toward the acquisition of an ICF/MR Licensure, the role changed to that of a Case Manager.

• Held a caseload of 15 individuals.
• Led the Interdisciplinary Team in developing a service plan for each individual in compliance with federal and state regulations.
• Oversaw the Social Worker in the Specialty Hospital setting to ensure compliance with Special Hospital licensing rules and regulations.

Social Worker

• Managed a caseload of between 30-40 children with physical and/or cognitive disabilities, fragile medical conditions and/or behavioral concerns.
• Facilitated the admission and discharge process and acted as the central point of contact for individuals, their families, legal guardians and service providers.