Open To Work
Trevante Johnson
Sioux Falls
Work Preference
Summary
Results-driven Customer Service Professional experienced in enhancing customer satisfaction through effective problem resolution and de-escalation techniques. Committed to improving service quality and resolving issues efficiently in high-demand environments, with strong skills in conflict resolution and critical thinking. Demonstrated reliability and adaptability in team collaboration, focusing on achieving organizational goals through proactive and empathetic service.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Concrete Finisher
Top Notch Construction
Sioux Falls
05.2026 - Current
- Operated power trowels to finish concrete applications efficiently.
- Prepared concrete surfaces by leveling and smoothing with hand tools.
- Mixed concrete materials according to specifications for various projects.
- Collaborated with team members to ensure timely project completion.
- Followed safety guidelines to maintain a secure work environment at job sites.
Customer Service Representative
Party City
08.2024 - 01.2025
- Resolved customer issues efficiently, enhancing satisfaction through effective problem-solving.
- Collaborated with team members to organize merchandise displays, enhancing store layout for improved customer engagement.
- Provided support during high-volume periods, adapting quickly to changing demands and maintaining service quality.
- Supported team during high-volume periods, quickly adapting to changing demands while maintaining service quality.
Packaging Lead
Walmart
04.2021 - 01.2023
- Trained and mentored team members on packaging techniques and equipment to enhance operational efficiency.
- Trained and mentored team members on efficient packaging techniques and equipment usage.
- Assisted with quality and production process improvements to support new packaging initiatives.
- Facilitated training for new employees on stripping, packaging, inventory management, and cleaning procedures.
- Contributed to quality and production process improvements that enabled successful implementation of new packaging initiatives.
Overnight Stocker
Walmart
Hartsville
03.2021 - 03.2022
- Collaborated with team members to complete overnight stocking tasks efficiently.
- Stocked shelves with merchandise according to store planograms and guidelines.
- Organized backroom inventory for efficient access and retrieval of products.
- Ensured cleanliness and safety of stock areas to comply with company standards.
- Monitored product expiration dates and removed outdated items from shelves.
Assembly Line Production Worker
Vocational Rehabilitation Services
01.2018 - 03.2020
- Operated machinery to assemble products efficiently and accurately
- Maintained organized workstations, enhancing safety and supporting team efficiency.
- Maintained clean and organized workstations to promote safety and efficiency.
- Responded to shifts in production needs to maintain workflow efficiency.
- Adapted to new procedures swiftly, ensuring seamless transitions during production changes.
Education
High School Diploma - General Studies
Ridgeland High School
Ridgeland, SC 07.2009 - 06.2013
Skills
- Concrete finishing
- Concrete mixing
- Construction site experience
- Material ordering
- Work quality inspection
- Project quality assessment
- Safety compliance
- Job site documentation
- Problem resolution
- Critical thinking
- Team collaboration
- Customer relations
- Client relations
- Conflict resolution
- Product knowledge
Timeline
Concrete Finisher
Top Notch Construction
05.2026 - Current
Customer Service Representative
Party City
08.2024 - 01.2025
Packaging Lead
Walmart
04.2021 - 01.2023
Overnight Stocker
Walmart
03.2021 - 03.2022
Assembly Line Production Worker
Vocational Rehabilitation Services
01.2018 - 03.2020
High School Diploma - General Studies
Ridgeland High School
07.2009 - 06.2013