Tracy Karels
Lemmon
Summary
Dynamic manager with proven expertise in customer service, team leadership, and time management. Successfully implemented process improvements that reduced operational costs and enhanced team performance.
Results-oriented professional with a strong background in business administration and inventory management. Known for effective decision-making and documentation skills, leading to streamlined operations and improved customer satisfaction.
Overview
9
9
years of professional experience
Work History
Manager
Family Dollar
04.2021 - 12.2025
- Oversaw daily store operations to ensure efficiency and compliance with company policies.
- Trained and mentored team members to enhance productivity and customer service skills.
- Developed and implemented process improvements that streamlined inventory management procedures.
- Managed scheduling and staffing to optimize workforce efficiency during peak hours.
- Collaborated with corporate teams on promotional initiatives to drive sales growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Assistant Manager
Family Dollar
Lemmon, SD
12.2018 - 04.2021
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored new staff on store protocols and customer service standards.
- Managed inventory levels, conducting regular audits to minimize discrepancies.
- Implemented effective merchandising strategies to enhance product visibility and sales.
- Resolved customer inquiries and complaints, fostering positive relationships within the community.
- Collaborated with management to develop staff schedules optimizing labor efficiency.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
CNA
Lemmon Nursing Home
Lemmon, SD
03.2017 - 11.2018
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety of resident environments, adhering to health standards.
- Communicated effectively with residents and families to provide emotional support.
- Documented patient care activities accurately in electronic health records system.
- Collaborated with interdisciplinary teams to enhance resident care plans and outcomes.
- Responded swiftly to resident needs, demonstrating adaptability in fast-paced environment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Nursing
Rasmussen University
OnlineHigh School Diploma -
Lemmon High School
Lemmon, SD05-1997
No Degree - Accounting And Finance
Rasmussen University
OnlineSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Business administration
- Inventory management
- Recruiting and interviewing
Timeline
Manager
Family Dollar
04.2021 - 12.2025
Assistant Manager
Family Dollar
12.2018 - 04.2021
CNA
Lemmon Nursing Home
03.2017 - 11.2018
No Degree - Nursing
Rasmussen University
High School Diploma -
Lemmon High School
No Degree - Accounting And Finance
Rasmussen University