Toni Engle
Brandon
Summary
Results-driven Customer Service Specialist with extensive experience in delivering exceptional client support and fostering customer loyalty. Strong communication and problem-solving skills enable effective multitasking and operational improvements, enhancing the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Wells Fargo
Sioux Falls
05.2025 - Current
- Resolved customer complaints and escalated issues to achieve timely resolutions and improve service quality.
- Assisted customers with account inquiries and resolved issues to enhance customer satisfaction.
- Educated clients on banking products and services to empower informed financial decisions.
- Processed transactions accurately and efficiently for customer accounts.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained up-to-date knowledge of banking policies and procedures.
- Provided training support to new staff members on best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Taco bell
12.2022 - 05.2025
- Processed cash register transactions, inputted product costs, and gave back change.
- Processed cash register transactions, entered product costs, and provided accurate change.
- Adhered to cash handling policies and procedures.
- Utilized suggestive selling techniques to enhance visibility of special and popular products.
- Maintained cleanliness and order in store to ensure positive customer experience.
Online Grocery Associate
Hy-Vee
Sioux Falls
01.2021 - 07.2021
- Selected items based on customers' preferences and coordinated directly with customers to manage necessary changes.
- Selected items aligned with customer preferences and coordinated changes directly with customers to ensure satisfaction.
- Monitored app consistently to identify and address corrections and additions promptly.
Cashier
Kohl's
Sioux Falls
11.2020 - 01.2021
- Processed cash register transactions, inputted product costs, and returned change to ensure accurate and efficient customer checkout.
- Processed cash register transactions, inputted product costs, and gave back change.
- Collected payment for customer purchases, ensuring a seamless transaction experience.
- Bagged and packaged customer orders efficiently to enhance customer satisfaction and expedite service.
- Greeted customers and provided prompt and friendly service.
- Operated POS cash registers and counted monies received.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Bagged and packaged customer orders and purchases.
- Employed suggestive selling techniques to promote special and popular products.
- Answered questions regarding special and seasonal products.
Casino Cashier
Pump n Pak Casino
Brookings
06.2019 - 10.2020
- Opened, maintained, and closed assigned window for designated shift and expertly served high volumes of customers.
- Addressed customer needs by efficiently exchanging tokens, tickets, and chips for cash.
- Oversaw inventory management of up to $24,000 in cash and tokens.
- Managed as much as $24,000 in current inventory and currency.
- Verified identification to ensure compliance with legal age regulations for casino entry.
- Maintained cleanliness of machines and high traffic areas.
Cashier
Zip Trip
Brookings
06.2018 - 06.2019
- Adhered to cash handling policies and procedures.
- Processed cash register transactions, inputted product costs, and gave back change.
- Counted money in cash drawers and balanced drawer at beginning and end of shift.
- Employed suggestive selling techniques to enhance product visibility and drive sales.
- Maintained merchandise displays, including endcaps, floor displays, and aisles.
- Collected payment for customer purchases.
- Assisted customers with locating items, answered questions, and provided directions.
- Packaged customer purchases efficiently to enhance shopping experience.
- Returned non-purchased products to shelves and performed general merchandising functions.
- Obtained thorough knowledge of products sold to assist customers with locating and purchasing items.
- Boosted customer satisfaction by delivering prompt and accurate service.
- Greeted customers and provided prompt and friendly service.
- Identified and implemented strategies to elevate customer experience while representing store brand.
- Verified prices and calculated totals using scanners and point of sale (POS) systems.
- Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, and gift certificates.
- Operated POS cash registers and counted monies received.
- Recognized for providing strong customer service with high degree of accuracy.
Residential Hall Custodian
South Dakota State University
Brookings
07.2016 - 04.2018
- Cleaned facilities to maintain sanitary, safe, and attractive environment.
- Obtained and safely stored equipment, supplies, and materials for cleaning requirements.
- Secured facility and grounds when not in use to minimize risks of property damage, loss, and liability.
- Monitored activities in and around work areas to prevent injuries and promote site safety.
- Emptied and cleaned trash cans and receptacles, picking up loose garbage or debris.
- Swept, vacuumed, mopped, and treated floors to disinfect and maintain.
- Dusted, cleaned, and spot treated furniture, upholstery, and fixtures.
- Attended training sessions and meetings to increase skill level and knowledge.
- Wiped and sanitized surfaces using disinfecting chemicals to clean grime and kill germs.
- Serviced, cleaned, and supplied restrooms.
- Gathered and emptied trash.
- Striped, sealed, finished, and polished floors.
- Kept floors clean with regular sweeping, mopping and vacuuming.
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming.
- Collected and removed trash each day to keep the facility free of debris.
- Completed deep cleaning procedures such as shampooing carpets and washing draperies on regular schedule.
Education
Midland High School
Midland, TXSkills
- Teamwork
- Verbal and Written communication
- Attention to detail
- Motivation
- Handle cleaning chemicals
- Task prioritization
- Dedicated
- Cash handling experience
- Professional telephone demeanor
- Positive and professional
Timeline
Customer Service Representative
Wells Fargo
05.2025 - Current
Cashier
Taco bell
12.2022 - 05.2025
Online Grocery Associate
Hy-Vee
01.2021 - 07.2021
Cashier
Kohl's
11.2020 - 01.2021
Casino Cashier
Pump n Pak Casino
06.2019 - 10.2020
Cashier
Zip Trip
06.2018 - 06.2019
Residential Hall Custodian
South Dakota State University
07.2016 - 04.2018
Midland High School