Toni Dean
Sioux Falls
Summary
Customer-focused Senior Quality Assurance Administrator and experienced Records Print and Mail Processor with 24 years of experience in various positions within Wells Fargo.
Highly organized, proficient in ten key, proactive and punctual with team-oriented mentality.
Overview
28
28
years of professional experience
Work History
Operations Processor
Goal Solutions - Launch
Sioux Falls
10.2025 - 05.2026
- Responded by email to customer inquiries with professionalism and clarity
- Processed UCC filings on the solar panel liens for customers home sales and refinancing
- Followed up with customers in a timely manner
- Updated property owner names for lease or loan changes
- Informed customers of the documents needed for the home sales or refinancing
Senior Quality Assurance Administrator
Wells Fargo
Sioux Falls
04.2021 - 10.2025
- Quality Control for customer complaints to make sure the issues were identified and addressed all concerns.
- Appraised customers' requirements and worked to maintain high satisfaction.
- Analyzed customer complaints and provided feedback to managers and Case Specialists.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Reviewed and corrected all letters being sent out to the customer.
Account Maintenance Processor
Wells Fargo EFS
Sioux Falls
11.2015 - 04.2021
- Updated the borrower’s college enrollment dates.
- Processed moderately difficult forbearances. In-school, Hardship, Current, Disaster, etc.
- Recorded notes in SOR.
- Trained new employees on multiple tasks.
- Updated addresses from online reports.
Record Print and Mail Processor 2
Wells Fargo EFS
Sioux Falls
03.1998 - 11.2015
- Sort and slit open the morning mail from the Post Office.
- Opened, Sorted and batched the mail.
- Indexing of scanned mail and documents so the other EFS Departments could work them online.
- Special project - Setting up and operating the Panini scanners for payment checks.
- Located requested Promissory Notes to scan and index into our computer system to store and view.
- Processed undeliverable mail.
- Stuffed and mailed the disbursement checks with the listings.
- Used the letter folding machine to stuff envelopes and send out letters for the entire building.
- Batched documents and letters to scan, index and store in our system.
- Organized, filed and maintained customer loan records.
- Scanned and uploaded loan and related documents into system.
Education
High School Diploma -
Washington Senior High School
Sioux Falls, SD05.1978
Skills
- Quality assurance experience
- Employee training
- Decision-making
- Problem resolution
- Multitasking
- Computer skills
- Analytical
- MS Office
- Basic math
- Active listening
- Troubleshooting
- Ten key experience
Timeline
Operations Processor
Goal Solutions - Launch
10.2025 - 05.2026
Senior Quality Assurance Administrator
Wells Fargo
04.2021 - 10.2025
Account Maintenance Processor
Wells Fargo EFS
11.2015 - 04.2021
Record Print and Mail Processor 2
Wells Fargo EFS
03.1998 - 11.2015
High School Diploma -
Washington Senior High School