Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Dresselhuis

Brandon

Summary

Dynamic Key Holder Supervisor at Brandon Ace Hardware with a proven track record in enhancing customer service and optimizing inventory management. Skilled in strategic decision-making and effective team collaboration, I successfully trained new employees and resolved escalated issues, fostering a positive shopping environment and improving store operations.

Overview

4
4
years of professional experience

Work History

Key Holder Supervisor

Brandon Ace Hardware
08.2021 - Current
  • Assisted in daily store operations, ensuring smooth customer interactions and service quality.
  • Supported inventory management by organizing stock and maintaining merchandise displays.
  • Learned POS system functionalities to facilitate efficient transactions during peak hours.
  • Collaborated with team members to enhance store appearance and product accessibility.
  • Engaged customers with product knowledge, fostering positive shopping experiences.
  • Completed store opening and closing procedures.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained and mentored new employees.

Education

Secondary Education

Brandon Valley High School
Brandon
05-2029

Skills

  • Customer service
  • Proficient in organization techniques
  • Active listening
  • Strategic decision-making
  • Relationship building
  • Effective team collaboration
  • Problem-solving
  • Multitasking and prioritizing
  • Consistent dependability
  • Critical thinking

Timeline

Key Holder Supervisor

Brandon Ace Hardware
08.2021 - Current

Secondary Education

Brandon Valley High School
Tiffany Dresselhuis