Tiffany Demarce
Huron,SD
Summary
Accomplished Concessions Manager at Splash Central Waterpark, adept in inventory control and staff training. Enhanced customer satisfaction by streamlining service protocols and reducing waste by 20%. Proven leader with strong problem-solving skills and a focus on operational efficiency, consistently exceeding performance metrics and fostering a collaborative team environment.
Concessions professional with background in optimizing team performance and driving operational efficiency. Adept at leveraging collaborative efforts to achieve results and adapt to dynamic environments. Skilled in customer service and inventory control, with focus on reliability and flexibility.
Professional in concessions management with comprehensive experience in overseeing food and beverage operations. Strong focus on team collaboration and achieving results, ensuring reliable performance and adaptability to changing needs. Expertise in inventory management, vendor relations, and customer service. Known for strong leadership, problem-solving skills, and dedication to maintaining high standards.
Overview
19
19
years of professional experience
Work History
Concessions Manager
Splash Central Waterpark
05.2023 - Current
- Managed concessions operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff, fostering a collaborative team environment.
- Developed and implemented inventory management processes to optimize stock levels.
- Streamlined service protocols, enhancing customer satisfaction during peak hours.
- Oversaw financial reporting for concessions, ensuring accuracy in revenue tracking and expense management.
- Participated in menu planning and food production, properly handling food surpluses and cost control.
- Supervised food and beverage personnel, evaluating performance and recommending improvements.
- Purchased food items, supplies and equipment in alignment with strict budgets.
- Trained and supervised a team of concession staff, resulting in improved performance and increased sales.
- Maintained a clean and sanitary concessions area by enforcing strict hygiene guidelines and regular cleaning schedules.
- Ensured compliance with all local health regulations, passing inspections consistently without any violations or penalties.
- Addressed customer concerns promptly, providing solutions that met their needs while maintaining profitability for the business.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Lead Dispatcher
Peoples Transit
12.2016 - Current
- Supervised daily dispatch operations, ensuring timely and efficient service delivery.
- Coordinated communication between drivers and management to optimize route planning.
- Implemented scheduling strategies that improved operational efficiency and reduced delays.
- Trained and mentored new dispatch staff on policies, procedures, and systems usage.
- Analyzed performance metrics to identify areas for improvement in dispatch processes.
- Developed contingency plans to address unexpected disruptions in transportation services.
- Managed conflict resolution among team members to maintain a collaborative work environment.
- Streamlined workflow processes, enhancing overall productivity within the dispatch team.
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Enhanced communication between field personnel and the dispatch team by establishing clear protocols and utilizing effective communication tools.
- Reduced errors in dispatch assignments by prioritizing accuracy and attention to detail in all tasks.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Monitored system performance and implemented improvements as needed, maintaining the highest level of service for clients.
- Participated in recruitment efforts for new dispatch staff members, conducting interviews and evaluating potential candidates based on their skills and experience levels.
- Served as a liaison between drivers, clients, and internal teams to resolve issues or concerns quickly and effectively.
- Organized regular team meetings aimed at fostering collaboration, open communication channels among colleagues, sharing best practices, addressing challenges faced by the department.
- Improved response times by streamlining dispatch processes and implementing efficient routing strategies.
- Contributed towards positive client relationships through timely and professional communication, managing expectations, providing necessary information and updates.
- Collaborated with management to develop strategic plans for growth and expansion within the company''s geographic area.
- Implemented scheduling optimization strategies that maximized resource utilization while minimizing operational costs.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
- Supported driver safety initiatives by implementing robust incident reporting protocols that facilitated prompt investigation into any concerning events reported from the field.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Acted as a resource for other departments within the organization by sharing insights into trends observed in the field, promoting collaboration between teams.
- Conducted regular audits of dispatcher workloads to identify areas for improved efficiency or resource allocation adjustments.
- Analyzed key performance metrics on an ongoing basis, identifying trends or areas requiring targeted improvement efforts.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Analyzed customer feedback and provided solutions to improve customer service.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Generated reports to track deliveries and maintain proper records and documentation.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Provided customers with information on products and services.
- Monitored vehicle locations to coordinate timely arrivals.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Scheduled deliveries and pickups according to customer needs.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Tracked and monitored vehicle performance and maintenance.
- Answered phone calls and responded to customer emails.
- Monitored flow of paperwork and directed information to appropriate departments.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Preserved accurate records of dispatched orders, deliveries and receipts.
Store Manager
Freedom
05.2013 - 12.2016
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Improved efficiency and accuracy of inventory management by implementing new stock control system.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
- Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Store Manager
Corner Pantry
02.2007 - 04.2013
- Oversaw daily operations to ensure efficient store management and customer satisfaction.
- Trained and mentored staff to enhance performance and maintain service standards.
- Implemented inventory control measures to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and develop strategic merchandising plans.
- Enhanced customer experience through effective communication and problem resolution strategies.
- Managed scheduling and staffing to meet business demands while controlling labor costs.
- Developed promotional campaigns that increased foot traffic and sales revenue.
- Collaborated with vendors to negotiate favorable terms, improving product offerings and profitability.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
Education
High School Diploma -
Devils Lake High School
Devils Lake, NDSkills
- Concessions management
- Staff training and supervision
- Inventory control
- Customer service excellence
- Financial reporting
- Food safety compliance
- Conflict resolution
- Operational efficiency
- Budget management
- Sales strategy development
- Performance metrics analysis
- Sanitation practices
- Scheduling optimization
- Vendor negotiations
- Waste reduction strategies
- Team motivation techniques
- Compliance auditing
- Customer feedback implementation
- Process improvement
- Customer service
- Food prep
- Marketing
- POS payment systems
- Sanitary regulations
- Multitasking capacity
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Reliable and responsible
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Cash handling
- Food preparation
- Safe food handling
- Relationship building
- Calm and pleasant demeanor
- Scheduling staff
- Employee supervision
- Delegating assignments and tasks
- Team building
- Task prioritization
- Work Planning and Prioritization
- Supply ordering and management
- Sanitation standards
- Self motivation
- Infection control
- Health and safety regulations
- Monitoring food preparation
- Coaching and mentoring
- Interpersonal skills
- Analytical thinking
- Food presentation
- Recruitment and hiring
- Operations management
- Kitchen equipment operation and maintenance
- Goal setting
- Hospitality management
- Scheduling
- Quality control
- Training and onboarding
- Staff training
- Building maintenance
- Staff supervision
Timeline
Concessions Manager
Splash Central Waterpark
05.2023 - Current
Lead Dispatcher
Peoples Transit
12.2016 - Current
Store Manager
Freedom
05.2013 - 12.2016
Store Manager
Corner Pantry
02.2007 - 04.2013
High School Diploma -
Devils Lake High School