Tiffany B Brewer
Sioux Falls
Summary
Professional with strong background in training and development, prepared to drive impactful learning initiatives. Expertise in designing and implementing effective training programs, fostering team collaboration, and adapting to changing needs. Known for delivering results, enhancing employee performance, and ensuring consistent growth through strategic training solutions. Equipped with excellent communication, leadership, and problem-solving skills, making reliable and adaptable asset to any organization.
Overview
7
7
years of professional experience
Work History
Associate Sales Manager - Certification Unit
Kin Insurance
10.2024 - Current
- Developing training programs that were executed as training sessions while onboarding and training new hires
- Teaching sales methodology, product knowledge and CRM techniques
- Identifying new hires areas of strength and improvement in the sales process to ensure quality coaching and rising performance numbers week over week
- Creating visual feedback and charts in our CERT workbooks to increase development week over week within the 4 week timespan provided
- Fostering team collaboration between the new hire agents, tenured agents and other departments for mutual success.
- Provide problem solving guidance, identifying skill gaps and tailoring training material to fit identifiers
Insurance Agent
Kin Insurance
05.2023 - 10.2024
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Interviewed and obtained all required information to quote prospective clients
- Explained different options to prospective clients and recommended suitable insurance policies
- Cross-checked and met policy requirements to fast-track request processing
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities
Insurance Agent
Allstate
07.2020 - 05.2023
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Assessed clients' insurance needs by reviewing their driving history, vehicle details, homeowners claims history and financial status
- Provided clients with customized auto and homeowners insurance policy options based on their individual needs and preferences
- Explained policy details, coverage options, and benefits clearly, ensuring clients understood their insurance choices
- Maintained up-to-date knowledge of auto and homeowners insurance regulations, trends, and competitors to offer the best coverage recommendations
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities
Sales Coaching Partner
Allstate
06.2021 - 01.2022
- Achieved target results by enhancing and changing teaching strategies such as role-playing and simulations to maximize progress by new hires
- In concert with sales management, conduct coaching needs assessments for individuals, identifying specific areas of opportunity and make recommendations based on the observations
- Acted as a subject matter expert within the training classes and tenured agent teams I was assigned to support
- Collaborated positively with peers and other staff members to maintain friendly, supportive, and cooperative work atmosphere
Insurance Agent
Esurance
09.2018 - 07.2020
- Established strong customer relationships with regular outreach and follow-ups to maintain high satisfaction rate
- Assessed clients' insurance needs by reviewing their driving history, vehicle details, homeowners claims history and financial status
- Provided clients with customized auto and homeowners insurance policy options based on their individual needs and preferences
- Explained policy details, coverage options, and benefits clearly, ensuring clients understood their insurance choices
- Maintained up-to-date knowledge of auto and homeowners insurance regulations, trends, and competitors to offer the best coverage recommendations
- Collaborated with colleagues to reach business goals, maximize leads and generate sales opportunities
Education
Bachelor of Science (B.S.) - Nursing
South Dakota State University
05.2013
Skills
- Staff training and development
- Staff management
- Documentation and reporting
- Project planning
- Performance management
- Conflict resolution
- Staff development
Middle Initial
B
Timeline
Associate Sales Manager - Certification Unit
Kin Insurance
10.2024 - Current
Insurance Agent
Kin Insurance
05.2023 - 10.2024
Sales Coaching Partner
Allstate
06.2021 - 01.2022
Insurance Agent
Allstate
07.2020 - 05.2023
Insurance Agent
Esurance
09.2018 - 07.2020
Bachelor of Science (B.S.) - Nursing
South Dakota State University
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