Theresa Robinson
Rapid City
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Order Specialist
Monument Health Home Medical Equipment
Rapid City, SD
03.2023 - Current
- Processed and managed orders for home medical equipment, ensuring timely fulfillment and customer satisfaction.
- Coordinated with healthcare providers to verify order accuracy and resolve discrepancies effectively.
- Utilized inventory management systems to track product availability and streamline order processing.
- Transformed customer service experience by consistently providing prompt responses to inquiries via email or phone calls ensuring all concerns are addressed immediately.
- Trained new staff on order processing protocols, enhancing team performance and operational consistency.
- Assisted in developing standard operating procedures, improving overall workflow and compliance with regulations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Shift Manager
McDonald's
Rapid City, SD
02.2015 - 03.2023
- Supervised daily operations to ensure efficient service and optimal customer satisfaction.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management strategies to reduce waste and improve cost efficiency.
- Conducted regular performance evaluations to enhance team productivity and accountability.
- Ensured compliance with health and safety standards during all shifts for a safe work environment.
- Resolved customer complaints promptly, improving overall guest experience ratings.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Homemaker
Home
Rapid City, SD
07.2000 - 02.2015
CNA
Beverly Healthcare
Rapid City, SD
02.1996 - 01.2001
- Provided compassionate patient care, assisting with daily living activities and personal hygiene.
- Monitored vital signs, documenting changes and reporting to nursing staff promptly.
- Assisted in developing individualized care plans, ensuring alignment with patient needs.
- Collaborated with interdisciplinary teams to enhance patient comfort and satisfaction.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Education
GED -
The Right Turn
Pierre, SDSkills
- Friendly, positive attitude
- Dependable and responsible
- Active listening
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Supply chain
- Picking orders
- Order tracking
- Customer service
Timeline
Order Specialist
Monument Health Home Medical Equipment
03.2023 - Current
Shift Manager
McDonald's
02.2015 - 03.2023
Homemaker
Home
07.2000 - 02.2015
CNA
Beverly Healthcare
02.1996 - 01.2001
GED -
The Right Turn