Teddie Clow
SIOUXFALLS
Summary
Eager to explore new opportunities that provide professional growth, continued learning, new challenges', and the ability to make a meaningful impact in the work force.
Results-driven leader known for cultivating team collaboration and ensuring safety compliance. Proven ability to manage multiple responsibilities while delivering exceptional customer service and supporting clients through challenging situations, and remaining positive.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Gallery Host
Hyatt Place
06.2026 - Current
- Welcomed guests and provided information about services and amenities.
- Maintained cleanliness and organization of the gallery space to enhance guest experience.
- Assisted in coordinating events and managing guest inquiries effectively.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing situations, addressing guest needs promptly and efficiently.
- Utilized hotel management software for check-ins, reservations, and guest communications.
Client Support Technician, Team Lead
The Glory Hoouse
03.2022 - 05.2026
- Oversaw clients during early recovery process in a supportive environment, in early transition from correctional institutions, and those struggling with mental health conditions.
- Conducting room searches, vehicle searches, and body searches.
- Administering breathalyzer, urinalysis, and saliva drug tests.
- Writing reports involving incidents with clients. Reporting to Management, Case Management, Counselors, and Probation/Parole Officers.
- Answering phone directing calls/answering questions.
- Supervising clients taking their medications, documenting the medication days/times taken.
- Organizing documents/files. Monitoring work hours. Scheduling household chores (going around clients' work/group schedules).
- Training new staff members, using de-escalation tactics, holding staff members accountable, reporting to management as necessary.
School Bus Aide
School Bus Inc.
08.2017 - 06.2022
- Collaborated with drivers to communicate route changes or delays effectively.
- Continuously monitored student behavior on the bus to identify potential safety hazards, taking preventative actions as necessary.
- Completed daily attendance logs for all routes.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Provided first aid support during emergencies, ensuring student well-being and quick response.
- Trained new aides on protocols, fostering a collaborative team environment focused on student care.
- Implemented feedback mechanisms for parents regarding transportation services, enhancing communication channels.
- Helped students with physical and mental disabilities to board, disembark and ride the bus.
- Built and maintained positive relationships with teachers, students and parents.
Shift Manager
SUBWAY®Restaurants
12.2018 - 12.2021
- Trained and mentored staff to enhance performance and maintain high service levels.
- Streamlined workflow processes, resulting in improved efficiency during peak service hours.
- Supervised daily operations to ensure compliance with food safety and quality standards.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Handled cash register closing, cash drops at the end of night, ensured building was locked and secured properly.
Carhop Server
Sonic Drive In
08.2013 - 06.2017
- Delivered high-quality customer service in fast-paced drive-in environment.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Operated point-of-sale system for accurate order processing and payment handling.
- Maintained cleanliness and organization of work area to ensure efficient service delivery.
- Operated manual and electric appliances to peel, slice, and trim food.
- Developed strong rapport with regular patrons, fostering loyalty to the establishment through personalized service experiences.
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Assisted in training new hires, ensuring they were equipped with the necessary skills and knowledge to provide exceptional customer service.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD06-2017
Skills
- Customer service
- Safety Awareness
- Time management
- Problem Solver
- Quick Learner
- Critical thinking
- Decision Maker
- Sound judgment
- Staff development
- Communication
- Understanding and empathy
- Work Ethic
Certification
- CPR Certified.
- First Aid Certified.
- Notary Public.
Timeline
Gallery Host
Hyatt Place
06.2026 - Current
Client Support Technician, Team Lead
The Glory Hoouse
03.2022 - 05.2026
Shift Manager
SUBWAY®Restaurants
12.2018 - 12.2021
School Bus Aide
School Bus Inc.
08.2017 - 06.2022
Carhop Server
Sonic Drive In
08.2013 - 06.2017
High School Diploma -
Roosevelt High School