Taylor Spykerboer
Sioux Falls
Summary
Dedicated individual with a passion for providing top-notch customer service. Skilled in handling customer inquiries, complaints, and Scheduling questions. Possesses a strong understanding of customer service principles and procedures. Able to handle challenging situations with ease and professionalism. Detail-oriented professional with experience in records management, Microsoft Office, and administrative support. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals.
Overview
6
6
years of professional experience
Work History
Food Service Manager
Maverik
07.2024 - 01.2025
- Managing inventory
- Answer phone and customer questions
- Enforced disciplinary actions when necessary while maintaining a positive work environment
- Participated in meetings with management team to discuss strategies for increasing sales revenue
- Utilized problem-solving techniques to resolve customer complaints quickly and efficiently
- Maintained accurate records of daily transactions including sales receipts, invoices, orders and other financial documents
- Utilize various software systems to document information
- Monitored employee attendance records closely to ensure compliance with company policies
- Provided leadership, guidance and support to team members in a busy food service environment
- Managed daily food service operations including staff scheduling, customer service, inventory control, and meal preparation
- Scheduled and received deliveries and verified goods received against paperwork
- Scheduled staff hours and allocated resources to maximize team member performance
CREW KITCHEN STAFF MEMBER
Kwik Trip
04.2024 - 01.2025
- Ensured quality control standards were met throughout the shift by inspecting product prior to serving it to customers
- Assisted in inventory management activities such as counting stock items, restocking shelves, and verifying prices against invoices
- Operated dishwashing machines safely and efficiently to ensure dishes were clean before being returned to inventory
- Prepared ingredients for menu items according to established recipes and guidelines
- utilize various software systems to document information
- Maintained a clean and organized work environment, including counters, floors, sinks, and storage areas
- Managed time effectively to ensure all tasks were completed in a timely manner
- Exhibited excellent customer service skills by interacting with customers in a professional manner
- Provide administrative support, such as answering telephones
SANDWICH ARTIST
Subway
06.2022 - 02.2023
- Handled cash and credit card transactions and handed back correct change
- Greeted customers in a professional and friendly manner
- Operated store registers and calculated cash drawer totals
- Displayed strong organizational skills by stocking food items, restocking supplies, and cleaning equipment regularly
- Developed excellent customer service skills, including building relationships with customers and providing efficient solutions to their needs
- Trained new employees in proper food safety procedures and sanitation regulations
- Followed company policies regarding portion control and waste management practices
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Requested and recorded customer orders, and computed bills using cash registers, multi counting machines, or pencil, and paper
CAREGIVER/DIETARY AIDE
Tuff Memorial Home
03.2019 - 04.2022
- Delivered dishes and meal trays to patient rooms during scheduled times
- Maintained a clean work environment by sanitizing equipment and washing dishes
- Trained new staff members in dietary procedures and safety protocols
- Performed daily cleaning duties such as sweeping floors and mopping surfaces
- Assisted with preparing and serving meals according to dietary requirements and regulations
- Demonstrated effective communication skills when interacting with patients, families, and staff
- Responded promptly to requests from patients or family members regarding dietary needs
- Verified accuracy of meal orders using computerized systems
- Provided excellent customer service to patients and families, demonstrating strong interpersonal skills
- Perform patient screenings and evaluations for appointments
- Performed administrative duties such as filing paperwork and inputting data into various computer systems accurately and efficiently
- Successfully maintained a high level of confidentiality while dealing with sensitive medical information, highlighting discretion and professionalism
- Coordinated between doctors, nurses, and other staff members to ensure quality patient care, exhibiting strong communication skills
- Provide administrative support, Answered telephones and directed calls and voicemails to appropriate staff
- Used computer and job-related software to compile and record medical charts and reports
Education
HIGH SCHOOL DIPLOMA -
Hills-Beaver Creek Secondary
Hills, MN05.2024
Skills
- Scheduling and rostering
- Communication skills
- Organizational skills
- Time management
- Administrative support
- Document preparation
- Customer service
- Documentation and reporting
Timeline
Food Service Manager
Maverik
07.2024 - 01.2025
CREW KITCHEN STAFF MEMBER
Kwik Trip
04.2024 - 01.2025
SANDWICH ARTIST
Subway
06.2022 - 02.2023
CAREGIVER/DIETARY AIDE
Tuff Memorial Home
03.2019 - 04.2022
HIGH SCHOOL DIPLOMA -
Hills-Beaver Creek Secondary
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