Tallyn Moser
Rapid City,SD
Overview
9
9
years of professional experience
1
1
Certification
Work History
Human Resources Business Partner
RESPEC
03.2022 - 12.2025
- Partnered with senior leadership and employees to drive strategic HR initiatives that enhanced organizational effectiveness, improving business performance at both tactical and strategic levels.
- Led full-cycle recruitment efforts (talent sourcing, interviews, offers, onboarding) to attract and integrate top talent, ensuring smooth transitions and high employee engagement.
- Resolved complex employee relations issues, conducting thorough investigations and promoting positive workplace culture, contributing to improved retention and productivity.
- Advised leadership on workforce planning and organizational design, aligning HR strategy with business goals to optimize team structures and drive long-term success.
- Implemented best practices for performance management and talent development, driving operational efficiency and enhancing employee career growth and satisfaction.
- Spearheaded HR projects and change management initiatives, effectively managing organizational transformation and supporting business growth.
Internship Program Coordinator
RESPEC
05.2023 - 12.2025
- Managed and executed the full lifecycle of the internship program for 30 interns annually, from recruitment at career fairs to onboarding, ensuring a seamless and engaging experience.
- Coordinated weekly lunch-and-learns with company leadership, providing interns with direct face time with senior stakeholders and fostering early talent development.
- Designed and facilitated a 12-week summer project program, guiding interns through research and presentations to business leaders, culminating in a company-wide showcase of their experiences and project outcomes.
- Collaborated with HRBPs across market sectors to evaluate intern performance and drive successful conversions to full-time positions post-graduation, contributing to a robust talent pipeline.
- Oversaw intern engagement and development, ensuring each intern received the resources and support needed for a successful program, maintaining high satisfaction and retention rates.
Human Resources Administrator
RESPEC
10.2019 - 03.2022
- Reviewed and processed bi-weekly payroll timesheets for staff in both Canada and the U.S., ensuring accurate and timely compensation across multiple locations.
- Collaborated with Benefits and Accounting teams to verify employee and company deductions, ensuring alignment with payroll records and accurate monthly financial reconciliations.
- Ensured compliance with payroll regulations in both countries, managing tax and deduction requirements to maintain payroll accuracy.
- Resolved payroll discrepancies by proactively troubleshooting and working with cross-functional teams to address and correct issues efficiently.
Corporate Consumer Relations Specialist
Synchrony Financial
01.2018 - 10.2019
- Served as the highest escalation point for corporate-level customer complaints, addressing and resolving complex issues with a focus on professionalism, customer satisfaction, and company policy adherence.
- Managed and responded to escalated complaints on behalf of the CEO, drafting and initiating tailored responses to ensure customer concerns were handled effectively and in line with corporate values.
- Educated customers and customer service representatives on company policies and procedures, ensuring clear communication and alignment across all levels of customer interaction.
Senior Representative, Customer and Client Service
Synchrony Financial
05.2017 - 01.2018
- Provided high-quality customer service to clients utilizing Synchrony’s credit card services, addressing inquiries, resolving issues, and ensuring a positive experience.
- Educated clients on product features, benefits, and company policies, empowering them to make informed decisions and enhancing their overall experience.
- Built and maintained strong relationships with clients, helping to enhance loyalty and long-term engagement with Synchrony’s products and services.
Education
Master of Science - Human Resources Management
National American University
Rapid City, SD05-2019
Bachelor of Science - Business Administration, Marketing, & MIS
Black Hills State University
Spearfish, SD05-2018
Skills
- HR Business Partnering: Strategic support and employee relations to drive business success
- Talent Acquisition & Onboarding: Managing recruitment and smooth integration of new hires
- Employee Relations: Resolving complex issues and handling escalations effectively
- Program Coordination: Leading and executing HR and community engagement programs
- Community Outreach: Building partnerships and enhancing company presence
- Training & Development: Designing and delivering employee development initiatives
- Cross-Functional Collaboration: Collaborating with multiple departments to meet goals
- Process Improvement: Streamlining operations to increase efficiency
Certification
SHRM-CP Certification | July 2025
Earned the Society for Human Resource Management Certified Professional (SHRM-CP) certification, demonstrating proficiency in HR practices, compliance, and leadership in the field.
Accomplishments
- Elevate Leadership Institute | Rapid City, SD
Completed a 9-month leadership training program, gaining firsthand experience working with community stakeholders. Developed a deeper understanding of various leadership styles and areas of community development and focus, strengthening my leadership capabilities for broader organizational impact. - Skills Training for Evolving Professionals | Synchrony Financial
Participated in a highly competitive program focused on community involvement, cross-functional collaboration, and project-based work. Gained critical experience by collaborating with diverse teams on special projects and honing skills for future leadership roles.
Timeline
Internship Program Coordinator
RESPEC
05.2023 - 12.2025
Human Resources Business Partner
RESPEC
03.2022 - 12.2025
Human Resources Administrator
RESPEC
10.2019 - 03.2022
Corporate Consumer Relations Specialist
Synchrony Financial
01.2018 - 10.2019
Senior Representative, Customer and Client Service
Synchrony Financial
05.2017 - 01.2018
Master of Science - Human Resources Management
National American University
Bachelor of Science - Business Administration, Marketing, & MIS
Black Hills State University