TAHA SIDDIQUI
Integrations Specialist
Karachi, Sindh
Summary
Results-driven professional with over 5 years of experience in technical integrations, key account management, and customer experience within the automotive and logistics sectors. Demonstrated expertise in enhancing operational efficiency and leading cross-functional teams to achieve strategic objectives. Skilled in managing high-value client portfolios while leveraging data-driven insights to foster sustainable growth. Committed to delivering exceptional results through innovative solutions and a customer-centric approach.
Overview
2026
2026
years of professional experience
Work History
Integrations Specialist
Authenticom
2025 - Current
- Lead end-to-end integration of client data solutions, connecting diverse automotive DMS with third-party applications via APIs and secure data feeds for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
- Managed approximately 30 incoming calls, emails and zoom calls per day from customers and vendors.
- Partners with automotive clients to define technical requirements, troubleshoot data flow, and ensure service delivery and data integrity.
- Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
- Collaborates with internal development teams to customize integrations and ensure solutions meet client needs.
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
Customer Service Specialist
Idemia Secure Transaction
01.2024 - 01.2025
- Managed key accounts across Pakistan and the GCC, driving service excellence and ensuring business retention.
- Oversaw end-to-end product and service delivery, ensuring alignment with regulatory frameworks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business by 95% retention.
- Collaborated with cross-functional teams (sales, finance, operations) to enhance customer engagement and mitigate risk.
- Implemented process optimization initiatives to increase operational efficiency and reduce service disruptions.
Customer Experience Consultant
Maersk Pakistan
Karachi, Sindh
01.2022 - 01.2024
- Achieved a one-week reduction in vendor payment cycles by designing and executing optimized internal operating procedures (IOPs).
- Directed the seamless implementation & onboarding of new clients and suppliers, ensuring full operational and regulatory compliance.
- Managing weekly volume of mora than 2000+ cbm of cargo, dispatching in to 10 different cities into 6 different countries.
- Managed logistics for high-value shipments, ensuring flawless pre- and post-export execution.
- Developed training programs to enhance staff skills and knowledge, contributing to a stronger workforce.
Intermodal Execution Associate
Maersk Pakistan
Karachi, Sindh
01.2019 - 01.2022
- Served as the primary logistics liaison for high-profile clients like UNICEF, ensuring seamless operational coordination.
- Led large-scale seasonal export projects (e.g., Mango & Citrus Seasons), managing more than 4000+ containers movement significantly contributing to revenue growth.
- Managed the migration of all customers and vendors to a Salesforce-based CMS, improving process automation.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Education
Bachelor of Science - Accounting & Finance
IBA
Karachi 05.2001 -
Skills
Key Account & Stakeholder Management
Product Lifecycle & Portfolio Management
Regulatory Compliance & Risk Mitigation
Business Process Optimization & Continuous Improvement
Cross-Functional Leadership & Strategic Planning
Training & Organizational Knowledge Transfer
Data-Driven Decision Making & Performance Benchmarking
Competitive Market Analysis & Pricing Strategy
Timeline
Customer Service Specialist
Idemia Secure Transaction
01.2024 - 01.2025
Customer Experience Consultant
Maersk Pakistan
01.2022 - 01.2024
Intermodal Execution Associate
Maersk Pakistan
01.2019 - 01.2022
Bachelor of Science - Accounting & Finance
IBA
05.2001 -
Integrations Specialist
Authenticom
2025 - Current