Summary
Overview
Work History
Education
Skills
Timeline
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TAHA SIDDIQUI

Integrations Specialist
Karachi, Sindh

Summary

Results-driven professional with over 5 years of experience in technical integrations, key account management, and customer experience within the automotive and logistics sectors. Demonstrated expertise in enhancing operational efficiency and leading cross-functional teams to achieve strategic objectives. Skilled in managing high-value client portfolios while leveraging data-driven insights to foster sustainable growth. Committed to delivering exceptional results through innovative solutions and a customer-centric approach.

Overview

2026
2026
years of professional experience

Work History

Integrations Specialist

Authenticom
2025 - Current
  • Lead end-to-end integration of client data solutions, connecting diverse automotive DMS with third-party applications via APIs and secure data feeds for all Manual and Automatic DMS providers, including but not limited to, CDK, Reynolds & Reynolds, and DealerTrack.
  • Managed approximately 30 incoming calls, emails and zoom calls per day from customers and vendors.
  • Partners with automotive clients to define technical requirements, troubleshoot data flow, and ensure service delivery and data integrity.
  • Serve as a backup for the Support and Reconnections team; including but not limited to assisting with Dealer Onboarding, Feed approvals, lagging data, and Admin changes as needed.
  • Collaborates with internal development teams to customize integrations and ensure solutions meet client needs.
  • Ensured data accuracy by implementing comprehensive data validation rules during the integration process.

Customer Service Specialist

Idemia Secure Transaction
01.2024 - 01.2025
  • Managed key accounts across Pakistan and the GCC, driving service excellence and ensuring business retention.
  • Oversaw end-to-end product and service delivery, ensuring alignment with regulatory frameworks.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business by 95% retention.
  • Collaborated with cross-functional teams (sales, finance, operations) to enhance customer engagement and mitigate risk.
  • Implemented process optimization initiatives to increase operational efficiency and reduce service disruptions.

Customer Experience Consultant

Maersk Pakistan
Karachi, Sindh
01.2022 - 01.2024
  • Achieved a one-week reduction in vendor payment cycles by designing and executing optimized internal operating procedures (IOPs).
  • Directed the seamless implementation & onboarding of new clients and suppliers, ensuring full operational and regulatory compliance.
  • Managing weekly volume of mora than 2000+ cbm of cargo, dispatching in to 10 different cities into 6 different countries.
  • Managed logistics for high-value shipments, ensuring flawless pre- and post-export execution.
  • Developed training programs to enhance staff skills and knowledge, contributing to a stronger workforce.

Intermodal Execution Associate

Maersk Pakistan
Karachi, Sindh
01.2019 - 01.2022
  • Served as the primary logistics liaison for high-profile clients like UNICEF, ensuring seamless operational coordination.
  • Led large-scale seasonal export projects (e.g., Mango & Citrus Seasons), managing more than 4000+ containers movement significantly contributing to revenue growth.
  • Managed the migration of all customers and vendors to a Salesforce-based CMS, improving process automation.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Education

Bachelor of Science - Accounting & Finance

IBA
Karachi
05.2001 -

Skills

Key Account & Stakeholder Management

Product Lifecycle & Portfolio Management

Regulatory Compliance & Risk Mitigation

Business Process Optimization & Continuous Improvement

Cross-Functional Leadership & Strategic Planning

Training & Organizational Knowledge Transfer

Data-Driven Decision Making & Performance Benchmarking

Competitive Market Analysis & Pricing Strategy

Timeline

Customer Service Specialist

Idemia Secure Transaction
01.2024 - 01.2025

Customer Experience Consultant

Maersk Pakistan
01.2022 - 01.2024

Intermodal Execution Associate

Maersk Pakistan
01.2019 - 01.2022

Bachelor of Science - Accounting & Finance

IBA
05.2001 -

Integrations Specialist

Authenticom
2025 - Current

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TAHA SIDDIQUIIntegrations Specialist