Syed Daniyal Najam
Karachi, Sindh
Summary
Strong leader and problem-solver dedicated to streamlining operations to minimize downtime and maximize productivity. Directly supervise maintenance technicians and mechanics, providing guidance, training, and performance feedback. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative and goal-oriented Management professional committed for betterment of Network health. Ensure compliance with safety regulations and protocols during maintenance operations. Implement and uphold safety standards to protect personnel and property
Overview
4
4
years of professional experience
Work History
Assistant Manager
K-Electric
02.2023 - Current
- Worked well in a team setting, providing support and guidance
- Mentored team members to enhance professional development and accountability in workplace
- Documented safety action plans, quality initiatives and team performance into computer system
- Quality control, Network Analysis & Distribution Protection
- Supervised day-to-day operations to meet performance, quality and service expectations
- Defined clear targets and objectives and communicated to other team members.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Assistant Engineer
K-Electric
12.2020 - 01.2023
- Assisted in development, design and execution of projects
- Adhered to timelines to meet quality assurance targets
- Collaborated with senior engineers on projects and offered insight
- Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions
- Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information
- Worked on SAP CRM; serve customers at their channel of choice, collaborate to diagnose and resolve issues
Service Engineer
Nextek Healthcare
09.2020 - 12.2020
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Delivered comprehensive training sessions for clients, resulting in increased confidence in operating advanced equipment.
Education
Bachelors of Science - Electrical Engineering
Fast University
2020
Intermediate - Secondary education
Commecs College
2016
The City School
Karachi, Sindh, Pakistan06.2014
Skills
- Proficient knowledge of Microsoft Office
- Active Participation
- Customer Relations
- Staff Management
- Workload Management
- Operations Management
- Strategic Planning
- Project Management
- Teamwork and Collaboration
- Problem Resolution
- Decision-Making
- Team Development
Accomplishments
- A 4 week long internship on marketing and execution of TheConscio'15, a one day training project by BVision
- Event Management & Marketing Solutions
- Worked as the Head of Sci-biz in Go-municate by The City School
- Sports Head in LOG 18 and Nu-fest
Interests
Like watching Football and cricket. Also interested in movies, documentaries and TV shows,
EXTRA CURRICULAR ACTIVITIES , Playing Table Tennis, badminton, Football & Cricket. Participated in Inter-school football and cricket competition. Participated in Inter-college football and cricket competition. Participated in Regional tournament of Football.
Languages
Timeline
Assistant Manager
K-Electric
02.2023 - Current
Assistant Engineer
K-Electric
12.2020 - 01.2023
Service Engineer
Nextek Healthcare
09.2020 - 12.2020
Bachelors of Science - Electrical Engineering
Fast University
Intermediate - Secondary education
Commecs College
The City School
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