Syed Ali Afsar Jafferi

• Led a cross-functional team to design and implement fraud prevention strategies, reducing incident rates and safeguarding company assets.
• Developed and maintained fraud risk assessments, enhancing the organization’s overall risk management framework.
• Ensured diligent follow-up on the implementation of recommended action items after investigations to improve fraud prevention measures within the organization.
• Established training programs for staff on fraud awareness and prevention best practices, fostering a culture of vigilance.
• Collaborated with external partners and law enforcement to investigate and resolve complex fraud cases.
• Ensured compliance with industry regulations by implementing comprehensive policies & procedures.
• Launched quality assurance practices.

• Ensures Digital Fulfillment of CASA applications using PEGA (Real Time OnBoarding) system which is integrated with internal systems.
• RCA and resolution and defects for the onboarding related issues of exceptions and coordination with multiple stakeholders.
• Works with BRMs to review and log potential risk issues related to digital banking.
• Leading a team of specialists to process applications as per defined SBP TAT. Also monitoring and execution of Client Biometric Verifications, daily / monthly Limits as per account types (ADA, ADRA, Free Lancer) as per SBP digital onboarding Frame work and related KYC blocks.
• Daily / Weekly / Adhoc regulatory reporting related to digital onboarding.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

• Supervised all fraud operations related work and highlighting new fraud trends and to take pre-emptive actions by deploying/amending rules in the system according to fraud trend to prevent and minimize financial impact and to reduce losses. Liaised with Policy before enrolling a new employee banking company for independent validation.
• Performing all regulatory reporting.
• Identify new fraud trends and apply rules for prevention and detection of fraud trends.
• Provided fraud related trainings to all the related departments.
• Conducted thorough investigations into fraudulent activities and enhancing detection and recovery efforts.
• Collaborated with law enforcement to support legal proceedings in fraud cases.
• Utilized analytical tools to identify and mitigate digital fraud risks.
• Developed protocols for digital forensics, improving response efficiency in fraud incidents.

• Managing all fraud operations of unit, from maintaining database, loss booking and recoveries, reconciliation of GL and sundry accounts, regulator and group reporting, investigations of staff involved credit applications and card skimming cases, get engaged with Business, Finance, Operational Risk, Branches and operations.
• All fraudulent transactions reporting to regulator and associations.
• Maintained Fraud Database. Recovery opportunities.
• Investigation and reviewing of internal fraud cases.

• Timely review of transaction alerts and manual ATM, Internet banking transactions and confirmation, requisition for card regeneration, preparing monthly MIS and KPIs, coordinating with OPS, Contact Centre and investigation teams, rules designing and modification as per new fraud trends, to take pre-emptive action against alerts highlighted by VISA & Master.
• Collaborated with internal and external stakeholders to create and maintain fraud prevention strategies.
• Tracked fraud cases and monitored trends to develop strategies for prevention.

To verify each document and information provided by the applicant, residence/business addresses to overcome bank's consumer risk. To maintain reports and database of the verifications conducted. To perform internal verification of residence / business.

Liaise with current and prospective clients to provide financial advice, educate them on Bank's services and products in line with the client's personal requirements. Management of all MIS, Internal tele verification, debt calculation ratio, review of daily system report of overdue cases.

Review collections works (CWX) daily report to maintain the maximum utilization of CWS and productivity and effectiveness. Monitoring and ensuring performance as per given targets and benchmark, to coordinate effectively with other departments to ensure smooth transactions and quick dispute resolution.