Syed Affan Ali

As a Technical Functional Specialist at gulfHR, I leverage my expertise in .NET & SQL Server to drive complex projects and deliver high-impact solutions, ensuring client satisfaction.

Key Technical Contributions:

-System Development & Management: Oversee the development and management of SQL Server databases, including the design and optimization of stored procedures, functions and schemas. Engage in end-to-end system development from requirement analysis to implementation.

- Project Management & System Integration: Lead and manage diverse HRMS projects, ensuring seamless execution. Specialize in system integration using APIs, SFTP, and Linked Servers. Utilize .NET to create and customize business processes, demonstrating advanced technical proficiency and a comprehensive understanding of payroll systems.

-Process Optimization & Development: Engineer and implement innovative processes in the product with .NET and SQL Server. Combine technical expertise with payroll knowledge to develop solutions that precisely meet client specifications.

- Client Training & Support: Conduct detailed client training sessions to ensure effective use of implemented solutions. Focus on enhancing client proficiency and operational efficiency with tailored solutions.

- Team Collaboration & Technical Support: Provide critical technical support and collaboration to team members on complex issues, including customizations and client communications. Foster a cooperative environment that promotes problem-solving and skill development.

-Sales Support & Product Demonstrations: Assisted sales teams in closing deals by providing technical expertise, delivering product demonstrations, and addressing customer concerns during the sales process.

At the convergence of technology and functional requirements, I deliver sophisticated, client-focused solutions that exceed expectations and drive success.

As the Helpdesk Team Lead at gulfHR, I leveraged my technical expertise & Product knowledge to efficiently manage our support operations and ensure top-notch client satisfaction.

Key Achievements:

Optimized Ticket Management: Successfully restructured the support team's processes, resulting in a significant reduction in ticket backlog and an increase in operational efficiency. Achieved a record-breaking number of resolved tickets in a single day despite a high volume of incoming requests.

Client Communication Excellence: Demonstrated exceptional communication skills by effectively engaging with clients across the Middle East and other regions. Consistently delivered stellar service during critical situations, leading to improved client satisfaction and retention.

Process Improvement and SLA Adherence: Implemented robust protocols that not only met but exceeded service level agreements (SLAs). Maintained a manageable ticket count and ensured timely resolution of issues, thereby enhancing overall service quality and performance.

Team Collaboration and Support: Actively involved in assisting team members with complex issues, whether it was intricate customizations or challenging client communications. Fostered a collaborative environment that encouraged team problem-solving and skill development.

• Provided technical support for HRMS web and mobile applications, resolving issues promptly and maintaining strong client relationships.
• Developed bespoke features for existing applications, crafting tailored solutions to meet specific client needs. Created and optimized stored procedures, functions, and VB.NET/C# code to implement custom client requests. Customized SSRS reports or designed new ones from scratch to meet unique client specifications.
• Offered professional support to clients via calls and emails, guiding them through product usage.
• Enhanced software performance by identifying and fixing bugs through thorough testing and debugging processes.
• Participated in code reviews, ensuring adherence to established guidelines and promoting knowledge sharing among team members.