SYED HASSAN ALVI

• Work closely with Regional and Global Sales Ops functional leaders to provide support for Channel teams
• Assisting Global Channel Sales Teams through Sales Force deal registrations received from Global trade partners
• Working closely with channel sales and account executives to evaluate channel registrations
• Analyzing deal registration requirements for compliance and to ensure correct accounting in SFDC effecting both reporting and compensation at successful deal closure
• Audit and report Channel deal registrations on periodic basis
• Proactively resolving any data issues related to Channel opportunities/accounts in SFDC
• Liaise directly between all parties (Channel and Field Sellers), establishing trusted partnerships internally and externally to grow business
• Facilitating deal registration disputes and resolution by regional and global Sales OPS teams and partners
• Acting as escalation point for Sales team for Channel registration issues
• Attending and participating in meetings of daily, weekly, quarterly, monthly and annual channel registrations reviews
• Collaborating with sales team members about Sales Force customer account details
• Proactively resolving data issues related to channel opportunities
• Being internal Partner Champion building relationships within partners, mastering internal channel process, and sharing best practice
• Providing feedbacks to regional support analytical teams in process of new account setups in Sales Force

Assisting Sales Team through data analysis of trade partners of station

• Efficiently collecting and analyzing data from Business Intelligence tools and sharing reports to higher management and sales teams
• Market Research, Segmentation and monitoring competitors' business trends through usage of different tools
• Evaluation of current sales goals and using sales prediction software to determine future trends
• Coordination with trade partners regarding their inventory records and commercial queries
• Attending and participating during sales strategy meetings of daily, weekly, quarterly, monthly and annual sales reviews
• Marketing of promotions to trade partners
• Conducting sessions with sales team members about usage of business intelligence tools
• Evaluation of business of corporate accounts and setting sales targets in accordance with business trends
• Renewal of corporate deals based upon performance trends of corporate partner

• Provision of highest standard of customer service to Emirates customers by identifying customer needs through rapport building
• Actively seeking out sales opportunities and promoting all Emirates related products
• Ensure set quality standards are achieved for all customer interactions
• Detailed provision of Emirates fares and actively issue online tickets and elaboration of Emirates related products
• Complete guide to customers regarding travel requirements such as passport, visa & health requirements and other details such as check-in place and time
• Enhancement of revenue earnings by providing options to customers on all products and services such as Frequent Flyer Membership and travel attractions related to Emirates Hub; Dubai through Holiday package bookings
• Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained
• Fulfill Emirates online/other queries and other complex activities such as medical cases and special services.
• Deputized for Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as role model to other team members
• Act as first point of contact for all queries from cross functional teams regarding complex bookings, challenging customer interactions and other special services.

• On call ticketing procedures
• Complaint Management
• Customer Coordination
• Fare calculations
• Flight load analysis
• Frequent flyer account handling
• Member of Quality Assurance Team
• Flight Queues management.

• Interview scheduling
• Coordinating with Applicants
• Short Listing of applications.
• Managing personal files
• Coordination with Admin for training arrangements
• Completion of end to end hiring for third party contracts

• Research report project "Training and development Analysis"

• Scheduling and arranging interviews
• Employee Data Base Management
• Recruitment and Selection.

• Training & Development team for Public sector organizations.