Susana Madrigal
Sioux Falls
Summary
Hardworking and reliable with strong ability in problem solving. Highly organized, proactive and punctual with team-oriented mentality. Dedicated Medical Specialist Scheduler with extensive experience coordinating patient appointments, managing schedules, and maximizing office efficiency. Skilled in electronic health records and maintaining detailed patient records with accuracy and confidentiality.
Overview
3
3
years of professional experience
Work History
PATIENT ADVOCATE
MedAssist, a Firstsource
- Helped patients understand care, coverage and payment responsibilities and rights. Gathered and analyzed patient information to determine special program eligibility. Assisted patients in selecting appropriate courses of actions and obtaining needed support. Managed database of patient information and frequently used computerized systems to track details. Helped patients obtain health care services by setting up referrals. Addressed patients' complaints-head on, investigating concerns and worked with medical staff to devise solutions.
TELLER ASSOCIATE
Wells Fargo & Company
- Processed sales transactions to prevent long customer wait times. Promoted and sold banking products and financial services. Researched account information regarding loans and deposits. Maintained confidentiality of bank records and client information. Trained employees on cash drawer operation. Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
COLLECTIONS REPRESENTATIVE
NCB Management Services Inc.
- Reasoned with customers and attempted to negotiate full balance payments. Handled irate customers smoothly to achieve performance targets. Handled contracts and payments on accounts. Managed approximately 20-90 inbound and outbound calls daily. Upheld privacy and security requirements for customer information. Notified customers of delinquent accounts with attempt to collect outstanding amounts. Processed payments over phone and set up recurring drafts.
MEDICAL SPECIALIST SCHEDULER
Avera Mckennan Hospital
10.2022 - Current
- Performs diverse duties as they relate to the clinic to include, maintaining multiple physician, patient, surgery, procedure and office schedules. Schedules patient provider appointments, radiology, as well as other infusions, injections, referrals and medical tests as ordered by the physician or advanced practice provider.
- Ensures authorization is in place prior to tests being performed.
- Responsible for scheduling, maintaining, and disseminating an accurate provider and infusion schedule, including acquisition, retention, and organization of documentation, and will provide clerical services for the clinic as indicated. Performs reception duties for all medical personnel and visitors as needed including computer entry, phone answering, patient, staff, and physician communication.
- Job Summary
- Collaborated with healthcare providers to clarify documentation and improve coding accuracy.
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
Education
GED -
Oxnard high School
Diploma - Medical Billing Front And Back Office
Academy Education Services
Oxnard, CA02-2005
Skills
- Communicating to Patients and Families
- Resolving Problems
- Verbal and Written Communication
- Microsoft Office
- Attention to Detail
- Fluent in Spanish and English
LANGUAGES
Spanish | Native
Timeline
MEDICAL SPECIALIST SCHEDULER
Avera Mckennan Hospital
10.2022 - Current
PATIENT ADVOCATE
MedAssist, a Firstsource
TELLER ASSOCIATE
Wells Fargo & Company
COLLECTIONS REPRESENTATIVE
NCB Management Services Inc.
GED -
Oxnard high School
Diploma - Medical Billing Front And Back Office
Academy Education Services