Summerlyn Fenwick
Sioux Falls
Summary
Dynamic customer-focused professional with over 5 years of experience delivering exceptional service and creating memorable experiences for clients. Recognized for strong communication skills and a commitment to continuous learning and improvement, consistently striving for excellence in every interaction. Dependable and energetic multitasker dedicated to enhancing customer satisfaction through outstanding service and adherence to effective safety protocols. Passionate about contributing to a positive team environment while driving results that exceed expectations.
Diligent Rep with solid background in patient access. Facilitated seamless patient admissions, ensuring accurate data entry and efficient processing. Demonstrated proficiency in managing patient inquiries and coordinating with medical staff.
Overview
11
11
years of professional experience
Work History
PATIENT ACCESS REPRESENTATIVE
SANFORD USD MEDICAL CENTER
09.2019 - Current
- Achieved seamless patient registration and appointment scheduling, contributing to overall patient satisfaction. Fostered a calming atmosphere for patients, enhancing their experience in a hospital environment. Successfully managed a variable schedule across multiple departments, ensuring continuity of service delivery.
- Managed patient inquiries, providing accurate information regarding services and appointment scheduling.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
LEAD BARISTA/GUEST SERVICE REP
TARGET
08.2015 - 09.2019
- Achieved high customer satisfaction through dedicated service in guest services after starting as a cashier.
- Enhanced team performance by training and managing baristas to deliver quality service. Maintained calm and efficiency during peak hours while executing daily tasks. Fostered an enjoyable customer experience by prioritizing both drink quality and service excellence.
Education
Diploma -
LINCOLN HIGH SCHOOL
01-2017
Skills
- Adaptable and dependable
- Safety-focused
- Effective problem resolution
- Calm in high-stress situations
- Warm and inviting presence
- Self-sufficient team player
- Phone and email etiquette
- Healthcare systems navigation
- HIPAA compliance
Timeline
PATIENT ACCESS REPRESENTATIVE
SANFORD USD MEDICAL CENTER
09.2019 - Current
LEAD BARISTA/GUEST SERVICE REP
TARGET
08.2015 - 09.2019
Diploma -
LINCOLN HIGH SCHOOL