Sully Paxton
Watertown
Summary
As a dedicated and self-motivated individual with experience in owning and managing a business, I am well-equipped to provide exceptional customer service and drive sales growth in a customer service or sales role. My skills include handling inquiries, promoting brands via social media, researching trends, and building strong relationships with customers, and selling products/services.. I am eager to leverage my skills and experience to make a valuable contribution to a team and organization.
Overview
7
7
years of professional experience
Work History
Consultant - Customer Service
Progressive Insurance
06.2023 - Current
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Handled complex escalated calls that involved underwriting knowledge
- Thoroughly probed customers to ensure that I exceeded the customers expectations.
- Worked with confidential information while following all state insurance regulations
- Effectively cross-sold other Progressive products.
- 75.9% first call resolution metric.
- Handled 30-60 calls on a daily basis
Self Employed
Glacial Lakes Epoxy LLC
03.2021 - 02.2023
- Provided excellent customer service by handling all inquiries, phone calls, emails, and social media messages promptly and professionally.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
- Met with potential clients to discuss project details and costs.
- Maintained accurate business financial information by handling bookkeeping and taxes.
- Purchased all inventory and supplies.
- Billed customers, ensuring all invoices were accurate, and handling any billing or payment issues that arose.
- Networked with other business owners to expand business.
- Managed employees during floor installation process.
Farm Assistant/1099 Contractor
West Cattle Co.
05.2017 - 08.2021
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Maintained and repaired fences, buildings and other farm structures as part of groundskeeping duties.
- Loaded and unloaded farm supplies and materials and stored in correct barn location.
Education
Associate of Applied Science - Business Administration And Management
Southeast Technical Institute
Sioux Falls, SD05.2025
High School Diploma -
Sully Buttes High School
Onida, SD05.2021
Skills
- Detail Orientation
- Communication Skills
- Customer Retention Strategies
- Client Service
- Account Development
- Selling Skills
- Computer Proficiency
- Microsoft 365 Office
- CRM Software
Timeline
Consultant - Customer Service
Progressive Insurance
06.2023 - Current
Self Employed
Glacial Lakes Epoxy LLC
03.2021 - 02.2023
Farm Assistant/1099 Contractor
West Cattle Co.
05.2017 - 08.2021
Associate of Applied Science - Business Administration And Management
Southeast Technical Institute
High School Diploma -
Sully Buttes High School
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