Stephen Wilkins
Sodexo
BROOKINGS,SD
1
Certification
14
years of professional experience
Dynamic professional with a strong background in customer service and food management. Skilled in streamlining operations and ensuring compliance with health standards, aiming to enhance efficiency and drive team performance in fast-paced environments.
Work History
Concession Manager
4 Years 1 Month- Managed daily operations of concessions, ensuring compliance with health and safety regulations.
- Trained and supervised staff on customer service standards, operational procedures, and basic food safety procedures.
- Streamlined inventory management processes, reducing waste and optimizing supply orders.
- Developed staff schedules to maintain optimal coverage during Athletic events.
Senior Wax Operator
6 Years 3 Months- Operated production machinery to ensure consistent output quality and efficiency.
- Monitored equipment performance and conducted daily cleaning to ensure food safety protocols.
- Collaborated with team members to streamline workflow processes, enhancing overall productivity.
- Trained new operators on safety protocols and machine operations to ensure compliance.
Title Assistant
4 Months- Ensured compliance with state regulations and industry standards in title processing.
- Managed title searches and legal document preparation for real estate transactions.
- Collaborated with lenders, agents, and clients to resolve title issues effectively.
- Conducted thorough reviews of property records to verify ownership and liens.
Phone Banker
3 Years 5 Months- Provided detailed information on banking products, enhancing customer understanding and satisfaction.
- Resolved customer issues through effective communication, improving overall experience and retention.
- Assisted customers with account inquiries and transactions via phone, ensuring prompt service.
- Maintained accurate records of customer interactions, supporting compliance and operational efficiency.
Education
Some College (No Degree) - Public Recreation
Some College (No Degree) - Physical Education And Coaching
High School Diploma
Skills
Customer service
Food prep
Menu planning
Reporting in Transact
Staff Scheduling
Reconsile cash drawers
Certification
ServSafe for Managers - expires 2028
Timeline
Concession Manager
Sodexo
06.2022 - 07.2026Read More
Senior Wax Operator
Bel Brands
07.2016 - 10.2022Read More
Title Assistant
Dakota Abstract & Title
03.2016 - 07.2016Read More
Phone Banker
First Bank & Trust Company
10.2012 - 03.2016Read More
South Dakota State University
Some College (No Degree) from Public Recreation
Read More
Southern Wesleyan University
Some College (No Degree) from Physical Education And Coaching
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Bessemer City High School
High School Diploma
Read More