Stephanie Delgado
Sioux Falls
Summary
Dedicated to fostering an inclusive learning environment for students of diverse backgrounds and abilities, consistently delivering timely support that enhances student engagement and teacher wellbeing. Proven ability to maintain organized spaces and prepare essential materials, ensuring a smooth educational experience. Recognized for adaptability, creativity, and a results-driven mindset, effectively navigating challenges with strong problem-solving skills. Passionate about making meaningful contributions that align with organizational goals while cultivating professional relationships to drive success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Experience Specialist
Midcontinent Communications
Sioux Falls, SD
06.2024 - Current
- Led customer experience initiatives to enhance service quality and satisfaction.
- Developed training materials to improve team knowledge and performance on products and services.
- Analyzed customer feedback to identify trends and implement process improvements.
- Coordinated cross-functional teams to resolve complex customer issues effectively.
- Developed solutions for complex customer issues, ensuring timely resolutions.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Agent (electric company) customer service agent. Remote
CPS Energy
San Antonio, TX
01.2023 - 01.2024
- Communicate effectively and professionally in all forms of communication with internal and external customers
- Accurately record customer transactions, establish accounts for new customers, and complete all necessary requirements for installs, service changes , and all other customer transactions & request
- Assisting customer technical online support to access their accounts . reconnecting customers, arrangements for their accounts, de-escalating calls from customers and problem solving customers issues.
- Fast paced working taking over 100+ calls a day
- Using high speed ethernet cord internet to have secured internet for no interruptions while using multiple programs and software expertise in multitasking navigating through systems.
Customer Service Agent Remote
CMI Company Call Center
01.2021 - 01.2022
- Worked as a 1st party agent for collections agent
- To recover overdue payments, Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Keeping accurate records & reporting. Encouraging customers to find alternative solutions this was a outbound calls due to campaign ending received a position to work with Cps Energy
VIPKID Online English Teaching Company
01.2020 - 01.2021
- Teaching international students English as Second language
- Creating lesson plans for age level 4 to 15 year olds
- Teaching different subjects from reading, science, history & math
- Virtual Teaching with one on one students
Sales Representative & Customer Care Service
TARGET Company
01.2014 - 01.2018
- Meeting or exceeding sales goals.
- Able to work comfortably in a fast paced environment.
- Perform cashiering and cash handling duties
- Telephone assisting customer to purchase online orders
- Responsibilities also involve placing products on the sales floor
- Punctual, consistent, and reliable on the job
Education
Bachelors Degree - Education
University of Texas Rio Grande Valley
Associates Degree - Interdisciplinary Studies
South Texas College
Certificate - English TESOL
Skills
- Lesson planning
- Teaching strategies
- Sales and online marketing expertise
- Proficient in technology and communication
- TESOL certification holder
- Experienced with digital program applications
- Skilled in virtual presentations
- Self-motivated work ethic
- Effective multi-tasking under pressure
- Collaborative teamwork
Certification
120 Hour TESOL CERTIFICATION
Languages
Spanish
Professional Working
Timeline
Experience Specialist
Midcontinent Communications
06.2024 - Current
Agent (electric company) customer service agent. Remote
CPS Energy
01.2023 - 01.2024
Customer Service Agent Remote
CMI Company Call Center
01.2021 - 01.2022
VIPKID Online English Teaching Company
01.2020 - 01.2021
Sales Representative & Customer Care Service
TARGET Company
01.2014 - 01.2018
Associates Degree - Interdisciplinary Studies
South Texas College
Certificate - English TESOL
Bachelors Degree - Education
University of Texas Rio Grande Valley