Stacy Langer
Rapid City
Summary
Dedicated Medical Records Clerk with expertise in electronic health records, payment processing, and patient scheduling. Ensures data accuracy and HIPAA compliance while providing exceptional customer service. Focused on completing tasks efficiently and effectively to support organizational goals.
Overview
12
12
years of professional experience
Work History
Medical Records Clerk
Rapid City Medical Center
Rapid City
01.2014 - Current
- Maintained electronic health record systems, ensuring data accuracy and security for patient care.
- Trained new staff on medical records management procedures, enhancing team capability.
- Coordinated with clinical staff to resolve discrepancies in patient records, improving data integrity.
- Ensured confidentiality of sensitive information in accordance with HIPAA guidelines.
- Collaborated with billing department to support accurate claims processing and documentation.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Processed and invoiced records requests from patients, providers and third parties.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
Payment Poster
Rapid City Medical Center
Rapid City
08.2019 - 04.2020
- Posted payments to patient accounts, ensuring accuracy and timeliness to support financial operations.
- Reviewed and reconciled daily payment batches, identifying and resolving discrepancies to maintain account integrity.
- Processed refunds and adjustments to patient accounts, facilitating accurate billing and enhancing patient satisfaction.
- Maintained detailed records of all payment transactions for auditing purposes.
- Utilized electronic health record systems to access patient billing information.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Obtained and organized electronic funds transfers and remits for processing.
Charge Support Specialist
Rapid City Medical Center
Rapid City
10.2016 - 08.2019
- Responded to inquiries via phone, email, and in-person with professionalism and care.
- Created claims for The Endoscopy Center.
- Obtained documentation from the Black Hills Surgical Hospital as well as Epic which is utilized by Monument Health for the coders to properly bill out claims.
- Assisted with and created cosmetic claims.
- Scanned correspondence from insurance companies regarding payment on claims.
- Offered administrative support in the business office and across clinic departments.
Reception and Scheduling
Rapid City Medical Center
Rapid City
01.2014 - 10.2016
- Accurately entered patient and insurance details into the system.
- Coordinated scheduling of follow-up appointments and additional departmental visits, including lab and imaging.
- Obtained necessary information from external facilities to secure appropriate referrals for patients to Rapid City Medical Center.
- Assisted patients both in person and over the telephone regarding appointments and other concerns patients may have had.
- Facilitated patient check-in processes across urology, OB-GYN, podiatry, and surgery clinics.
- Obtained payment when needed. Balanced said payments at the end of the day.
Education
High School Diploma -
Hot Springs High School
Hot Springs, SD05-1992
Skills
- Electronic health records
- HIPAA compliance
- Data accuracy
- Patient scheduling
- Payment processing
- Medical software proficiency
- Information retrieval
- Medical terminology understanding
- Patient inquiries
- Supply ordering
- Customer service
Timeline
Payment Poster
Rapid City Medical Center
08.2019 - 04.2020
Charge Support Specialist
Rapid City Medical Center
10.2016 - 08.2019
Medical Records Clerk
Rapid City Medical Center
01.2014 - Current
Reception and Scheduling
Rapid City Medical Center
01.2014 - 10.2016
High School Diploma -
Hot Springs High School