Stacy Knutson
Sioux Falls
Summary
Highly organized and strategically minded professional with a collaborative leadership style, seeking a Director position at Grand Falls Casino and Golf Resort. Brings a Bachelor’s degree, over 5 years of progressive casino operations experience, proven success in team development and planning, and a vibrant, results-driven attitude. Committed to fostering operational excellence and elevating guest satisfaction through dynamic leadership and forward-thinking strategies.
Overview
20
20
years of professional experience
Work History
Assistant Shift Manager
Grand Falls Casino
06.2021 - Current
- Monitor gaming activities to ensure integrity and compliance with all applicable laws and regulations.
- Assist with staff supervision, including floor supervisors, dealers, and cage personnel.
- Resolve guest complaints and disputes in a professional and timely manner.
- Generate shift reports and document any incidents or anomalies.
- Support player development efforts by interacting with high-value guests.
- Ensure cleanliness, order, and safety throughout the gaming floor.
Dual-Pit Manager
Grand Falls Casino & Golf Resort
10.2020 - 06.2021
- Analyze table occupancy rates and adjust table openings or closings accordingly.
- Track game pace and dealer efficiency, making real-time adjustments as needed.
- Ensure games are staffed and rotated according to business levels and guest demand.
- Collaborate with surveillance to identify game protection issues or irregular trends.
- Coordinate with table games shift management to ensure consistent operational goals.
Full Floor
Grand Falls Casino & Golf Resort
06.2019 - 10.2020
- Coordinate dealer rotations and pit coverage to prevent game delays or bottlenecks.
- Ensure table minimums and spreads align with business volume and market demand.
- Provide support to floor supervisors and pit managers during shift transitions.
Dual Rate /Casino Dealer
Grand Falls Casino & Golf Resort
03.2018 - 10.2020
- Deal table games such as Blackjack, Craps, and Roulette with precision and professionalism.
- Ensure accurate payouts and maintain control of game pace.
- As a supervisor, oversee dealers to ensure procedural compliance and quality service.
- Assist in resolving minor guest disputes and escalating issues as necessary.
Table Games Dealer
Grand Falls Casino & Golf Resort
04.2017 - 03.2018
- Deal games such as Blackjack, Roulette, and Craps according to standard procedures.
- Greet players warmly and create a fun, welcoming environment.
- Educate new players on rules and etiquette when appropriate.
- Maintain a polished, professional demeanor on the floor.
- Handle payouts, chip exchanges, and guest interactions with efficiency and integrity.
Delivery Driver
Federal Express / Zell Enterprises
08.2005 - 04.2017
- Observed and adhered to traffic laws and safety procedures, preserving an accident free
driving record. - Maintained set routes and schedules to meet customers’ expectations.
- Completed paperwork and maintained records, complying with federal laws and
regulations.
Education
Bachelor of Arts - Elementary Education
University of Sioux Falls
Sioux Falls, SDNursery School
United States Achievement Academy
Skills
- Strategic Leadership & Team Management
Ability to lead large, diverse teams of dealers, pit managers, and supervisors while fostering a cohesive, high-performance culture This includes talent development, conflict resolution, scheduling, and motivating staff to deliver exceptional guest service
Game Analytics & Revenue OptimizationProficiency in analyzing game performance data, player trends, and table efficiency to maximize profitability Includes understanding of hold percentages, drop/fill analysis, and labor cost control
Regulatory Compliance & Risk ManagementThorough knowledge of gaming laws, internal controls, and auditing standards Ability to ensure that all operations align with tribal, state, or federal regulations and to work closely with surveillance and compliance teams
Guest Experience & VIP Service ManagementStrong focus on delivering world-class service, particularly to high-limit and loyalty guests Ability to collaborate with marketing and player development to enhance guest retention and satisfaction
Multi-Game Technical ExpertiseDeep understanding of a wide variety of table games (eg, Blackjack, Baccarat, Craps, Poker, specialty games) and the ability to train, mentor, and enforce best practices across all games offered
Timeline
Assistant Shift Manager
Grand Falls Casino
06.2021 - Current
Dual-Pit Manager
Grand Falls Casino & Golf Resort
10.2020 - 06.2021
Full Floor
Grand Falls Casino & Golf Resort
06.2019 - 10.2020
Dual Rate /Casino Dealer
Grand Falls Casino & Golf Resort
03.2018 - 10.2020
Table Games Dealer
Grand Falls Casino & Golf Resort
04.2017 - 03.2018
Delivery Driver
Federal Express / Zell Enterprises
08.2005 - 04.2017
Bachelor of Arts - Elementary Education
University of Sioux Falls
Nursery School
United States Achievement Academy
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