Shyan Croft-Hendrickson
Pierre
Summary
Dynamic and reliable professional with a strong background in customer service. Proven ability to enhance customer satisfaction through positive engagement and effective problem-solving. Skilled in time management and maintaining cleanliness, ensuring a welcoming environment. Recognized for multitasking abilities and promoting a positive experience. Have the strength to have physical body demands as I spend the majority of work time on my feet and lifting/handling larger items.
Overview
12
12
years of professional experience
Work History
Store Clerk/cook
B&J's Convenience Store
09.2015 - Current
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Provided backroom support by organizing incoming shipments, tagging merchandise correctly, and restocking shelves as needed.
- Performed inventory control, such as counting, and stocking merchandise.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Helped customers complete purchases, locate items, and prepared food for customers from extensive menu.
Ranch Hand
S&L Sheep Ranch
09.2015 - 09.2022
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Herded livestock using ranch ATVs.
- Assisted with maintaining equipment and ranch structures.
- Assisted with repairing equipment and animal living spaces.
- Moved livestock by herding animals to different ranch locations to avoid pasture damage.
- Cleared brush and maintained trails to keep ranch safe and accessible for animals and people.
- Branded and tagged livestock for proper identification and security when lost and stolen.
- Kept grounds clean and orderly by monitoring and repairing fences, shoveling snow and removing debris.
- Ensured healthy livestock through regular monitoring, vaccination, and treatment of illnesses.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Aided in maintaining a positive workplace culture by fostering open communication channels among team members at all hierarchical levels.
- Maintained safety when using equipment and tools by following established precautions.
- Assisted in the safe birth of livestock by monitoring pregnant animals closely and acting as a birthing assistant when necessary.
- Streamlined daily operations by creating efficient work schedules and delegating tasks to team members effectively.
- Streamlined feeding processes, ensuring all animals received proper nutrition tailored to their needs.
- Observed animals and notified supervisor of signs of illness.
Laborer for Water Company
Sandstone Water Companhy
05.2013 - 09.2015
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Delivered consistent results under challenging weather conditions or other external factors affecting productivity.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Facilitated timely project completions by consistently meeting deadlines for assigned tasks.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Used variety of hand and power tools to complete tasks.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Improved worksite efficiency by maintaining clean and organized work areas.
Parts Runner
Napa Auto Parts
05.2014 - 08.2015
- Assisted in minimizing waste by properly disposing of obsolete or damaged parts according to company guidelines.
- Improved inventory management by organizing and maintaining parts storage areas.
- Contributed to a safe working environment by adhering to established safety protocols during the handling and transport of parts.
- Enhanced customer satisfaction by providing prompt, courteous service when delivering parts.
- Pulled parts off store shelves to fill customer orders.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Successfully avoided time delivery delays by carefully planning best routes.
- Minimized company liability and risks to loads by obeying traffic laws.
Wait Staff Member
The Pub and Grub
11.2013 - 04.2014
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Assisted in food preparation as directed while following instructions to meet specific dietary needs.
- Created appealing table settings and dining room layouts for special occasions and events.
- Helped maintain inventory levels by accurately recording stock usage and communicating needs to management.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Belle Fourche High School
Belle Fourche, SD05-2014
Skills
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Positive customer engagement
- Customer service
- Cleanliness and hygiene
- Reliability and punctuality
- Patience and empathy
Timeline
Store Clerk/cook
B&J's Convenience Store
09.2015 - Current
Ranch Hand
S&L Sheep Ranch
09.2015 - 09.2022
Parts Runner
Napa Auto Parts
05.2014 - 08.2015
Wait Staff Member
The Pub and Grub
11.2013 - 04.2014
Laborer for Water Company
Sandstone Water Companhy
05.2013 - 09.2015
High School Diploma -
Belle Fourche High School
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