Sheyanne Small
Watertown,SD
Summary
Dynamic and self-motivated professional with a strong work ethic and ServSafe certification. Proven success in training at Coffee Cup Travel Plaza Summit, enhancing customer service and operational efficiency. Skilled in food safety and maintaining high standards, ensuring a positive experience for all customers
Overview
9
9
years of professional experience
Work History
Crew Member
McDonald's
12.2024 - 05.2025
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Stocked shelves to organize aisles in assigned department.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Operated register to process payments and collect cash payment for order totals.
- Maintained clean and organized workspace to prevent cross-contamination of food.
Manager
Pizza Ranch
06.2024 - 10.2024
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Making sure all the Customers are happy and getting there needs met.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Making sure tasks are getting done thorough the shift.
- Counting money and closing tills at night.
Trainer
Coffee Cup Travel Plaza Summit
06.2016 - 05.2024
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Set positive example for team members by providing high-quality, efficient service.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
High School Diploma -
Summit High School
Summit, SD05-2019
Skills
- Team leadership
- Positive attitude
- Cross-training
- Communication
- ServSafe certification
- Teamwork and collaboration
- Positive Attitude
- Customer Service & Hospitality
- Strong Work Ethic
Timeline
Crew Member
McDonald's
12.2024 - 05.2025
Manager
Pizza Ranch
06.2024 - 10.2024
Trainer
Coffee Cup Travel Plaza Summit
06.2016 - 05.2024
High School Diploma -
Summit High School
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