Sherri Bunger
Canistota
Summary
Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Chiropractic Assistant
Ortman Chiropractic Clinic
Canistota
01.2011 - Current
- Assisted chiropractors with patient examinations and treatment plans.
- Assisted chiropractors with treatments including applying hot and cold packs, ultrasound therapy or electrical stimulation.
- Assisted with patient intake, including taking vitals such as height, weight and blood pressure.
- Performed electric muscle stimulation, massage and mechanical traction therapies on patients under doctor supervision.
- Acquainted patients with therapy procedures by explaining purpose and results of exercises.
- Managed patient scheduling and appointment confirmations effectively.
- Scheduled appointments for patients both in person and over the phone.
- Maintained clean and organized treatment rooms for optimal patient care.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Supported front desk operations by greeting patients warmly and professionally.
- Greeted patients, verified insurance and collected co-payments.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Communicated with insurance companies to facilitate proper billing procedures and collect payments.
- Maintained patient records and updated information in the electronic health record system.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Answered patient questions regarding their care plan or billing inquiries.
- Collaborated with team members to ensure smooth clinic operations daily.
- Accurately entered data into computer systems related to patient visits or treatments received.
Front Desk Clerk Scheduler
Rural medical clinic
Bridgewater
10.2007 - 01.2011
- Scheduled patient appointments and managed daily clinic calendar.
- Greeted patients and provided excellent customer service at the front desk.
- Maintained accurate patient records and ensured confidentiality compliance.
- Coordinated with medical staff to streamline patient flow and scheduling.
- Handled phone inquiries and provided information about services offered.
- Processed patient registrations and insurance verifications efficiently.
- Updated patient information in the Electronic Medical Record system.
- Tracked incoming and outgoing correspondence related to medical records requests or referrals.
- Maintained accurate records of patient visits in electronic medical record system.
- Provided support to physicians by scheduling tests, procedures and referrals as requested.
- Created new patient files while ensuring HIPAA compliance was maintained at all times.
- Participated in training sessions on new software programs or updated processes when necessary.
- Supported clinical staff with any administrative tasks related to daily operations.
- Assisted with collection of outstanding balances due from patients or their insurance companies.
- Verified demographic information for accuracy and completeness.
- Answered multi-line telephone system, screened calls and directed to appropriate personnel.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Associate of Applied Science - Health Information Technology
Presentation College
Aberdeen , Sd 08.1996 - 05.1998
Skills
- Chiropractic therapy
- Patient management
- Therapy delivery
- Treatment planning
- Clinical documentation
- Electronic health records
- Patient intake procedures
- Insurance billing
- Billing support
- Appointment scheduling
- Scheduling appointments management
- Front desk administration
- Office administration
- Inventory control management
- Data entry efficiency
- Attention to detail
- Time management
- Problem solving
- Team collaboration
- Communication skills
- Active listening
- Phone etiquette
- Telephone etiquette
- Professionalism and ethics
Certification
- Chiropractic Assistant recertification every 2 years
- Xray technologist recertification every 2 years
Timeline
Chiropractic Assistant
Ortman Chiropractic Clinic
01.2011 - Current
Front Desk Clerk Scheduler
Rural medical clinic
10.2007 - 01.2011
Associate of Applied Science - Health Information Technology
Presentation College
08.1996 - 05.1998