Shelley Pederson
Sioux Falls,SD
Summary
Hardworking and passionate job seeker with strong organizational skills.
Overview
23
23
years of professional experience
Work History
Lead Gift Shop Associate
Sanford USD Medical Center
Sioux Falls, SD
09.2011 - Current
- Delivered exceptional customer service, enhancing patient and visitor experiences in gift shop environment.
- Managed inventory levels, ensuring product availability and minimizing excess stock through diligent tracking.
- Assisted with visual merchandising, creating appealing displays to attract customers and promote sales.
- Processed transactions efficiently using point-of-sale systems, maintaining accurate cash handling practices.
- Traveled to Atlanta GA, twice a year to purchase merchandise for three gift shops on the Sanford Campus.
- Trained new associates on operational procedures, fostering a collaborative and knowledgeable team environment.
- Collaborated with hospital departments to identify gift needs for special events and patient support initiatives.
- Developed promotional strategies that increased customer engagement and boosted seasonal sales performance.
- Assisted with training new associates on company values, product knowledge, and best practices for delivering excellent customer service.
- Stayed informed on current trends within the industry to offer relevant product suggestions to customers seeking unique gifts.
Shop Owner
The Ivy Floral & Gift
Clear Lake, SD
02.2003 - 09.2011
- Managed daily operations, ensuring seamless customer service and product quality.
- Developed and implemented marketing strategies to enhance brand visibility and attract new clients.
- Oversaw inventory management, optimizing stock levels to minimize waste and maximize sales potential.
- Trained and mentored staff on best practices in floral design and customer engagement techniques.
- Established vendor relationships to secure high-quality materials at competitive prices, enhancing product offerings.
- Analyzed sales trends to drive promotional initiatives, improving overall business performance year-over-year.
- Organized successful promotional events to generate increased foot traffic in the store, leading to higher sales conversions.
- Enhanced store aesthetics with strategic product displays that attracted customers'' attention and facilitated sales growth.
Education
Business Education
Mitchell Votec
Mitchell SD05-1984
Skills
- Customer service
- Resourceful
- Reliable and responsible
- Task Oriented
Recognition
This past year I was honored to be nominated for employee of the year.
I have received the Hero award four times during my 15 years at Sanford.
Timeline
Lead Gift Shop Associate
Sanford USD Medical Center
09.2011 - Current
Shop Owner
The Ivy Floral & Gift
02.2003 - 09.2011
Business Education
Mitchell Votec