Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sheena Erickson

Entry Level in Addictions Counseling
Veblen

Summary

Compassionate professional with extensive experience in team collaboration and emotional support within high-pressure environments. Recognized for resolving complex issues and providing exceptional service, aiming to enhance workflow and customer satisfaction in future roles.

Overview

12
12
years of professional experience

Work History

Slot Technician Supervisor

Dakota Magic Casino
Hankinson
07.2022 - Current
  • Collaborated with team members to resolve complex customer issues, enhancing customer satisfaction.
  • Managed escalated complaints using de-escalation techniques and empathy, improving resolution outcomes.
  • Investigated customer complaints regarding product quality and service, identifying areas for improvement.
  • Used empathetic, positive, and active language that makes the customer feel heard, valued, and reassured.

Dietitian

Avera
Aberdeen
04.2021 - 06.2022
  • Provided companionship and emotional support to elderly individuals.
  • Collaborated with staff to ensure safe and comfortable living environments.
  • Collaborated with dietary staff to accommodate special dietary requirements.
  • Communicated effectively with residents regarding meal preferences and feedback.

Hospitality Worker

The Flame
Aberdeen
01.2014 - 04.2021
  • Managed bar operations to optimize workflow during high-volume shifts.
  • Maintained inventory levels and ordered supplies to guarantee bar readiness.
  • Ensured compliance with all relevant laws regarding the sale and serving of alcoholic beverages.
  • Addressed customer complaints promptly to enhance overall service experience.

Education

Bachelor of Science - Behavioral Sciences

Sisseton Wahpeton College
Sisseton, SD
05-2027

Associate of Applied Science - Addiction Counseling

Sisseton Wahpeton College
Sisseton, SD
05-2027

Skills

  • Conflict resolution
  • Active listening
  • Team collaboration
  • Process improvement
  • Customer service
  • Technical troubleshooting
  • Workflow enhancement

References

References available upon request.

Timeline

Slot Technician Supervisor

Dakota Magic Casino
07.2022 - Current

Dietitian

Avera
04.2021 - 06.2022

Hospitality Worker

The Flame
01.2014 - 04.2021

Bachelor of Science - Behavioral Sciences

Sisseton Wahpeton College

Associate of Applied Science - Addiction Counseling

Sisseton Wahpeton College
Sheena EricksonEntry Level in Addictions Counseling