Shayann Nelson
Blackhawk,SD
Summary
Dynamic Shift Lead at Scooters Coffee with a strong focus on customer service and team motivation. Successfully implemented process improvements that enhanced service speed and elevated customer satisfaction. Skilled in employee training and conflict resolution, fostering a collaborative environment that drives operational excellence.
Overview
3
3
years of professional experience
Work History
Shift Lead
Scooters Coffee
Rapid City, SD
06.2023 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored team members on product knowledge and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies for peak periods.
- Implemented process improvements that enhanced service speed and customer satisfaction.
Education
High School Diploma -
New Underwood High School
New Underwood, SD05.2025
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
Accomplishments
Proud four year member of National Honor Society.
Timeline
Shift Lead
Scooters Coffee
06.2023 - Current
High School Diploma -
New Underwood High School