Shannon Salix-Quercus
Sioux Falls
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals, while making a positive impact in the community.
Overview
11
11
years of professional experience
Work History
Rural Carrier Associate
USPS
Sioux Falls
11.2024 - Current
- Sorted and delivered mail along designated routes efficiently.
- Assisted customers with inquiries regarding postal services and packages.
- Maintained accurate records of deliveries and collections daily.
- Communicated effectively with team members to coordinate service delivery.
Remote Customer Service Professional
Premier Bank Card
Sioux Falls
03.2021 - 06.2024
- Fielded inbound calls regarding account inquiries, product details, and service support, ensuring accurate information delivery.
- Ensured customer satisfaction by maintaining a highly professional demeanor during interactions.
- Assisted customers with less than perfect credit, demonstrating strong phone presence and empathy.
Independent Call Center Agent
Live Ops
Sioux Falls
09.2020 - 03.2021
- Full time independent call center agent working out of my home.
- Accurately processed consumer's orders and requests using Salesforce.
- Interviewed for needs and offered appropriate product suggestions.
Forestry Technician-Recreation Internship
US Forest Service
Pinedale
05.2015 - 08.2015
- Educated visitors on land ethics and forest rules to promote responsible recreation.
- Inspected and maintained dispersed forest areas, ensuring cleanliness and enhancing visitor experience.
- Documented work in reports and official database to maintain accurate records and support resource management.
Education
Associate of Applied Science - Wildlife/Wildland Management & Law Enforcement
Vermilion Community College
Ely, MN05-2015
Bachelor of Science - Psychology With A Minor in Drug & Alcohol Studies
University of South Dakota
Vermillion, SD07-2011
Skills
- Critical thinking
- Communication skills
- Time management
- Adaptability
- Record keeping
- Attention to detail
- Scheduling flexibility
- Multitasking
Timeline
Rural Carrier Associate
USPS
11.2024 - Current
Remote Customer Service Professional
Premier Bank Card
03.2021 - 06.2024
Independent Call Center Agent
Live Ops
09.2020 - 03.2021
Forestry Technician-Recreation Internship
US Forest Service
05.2015 - 08.2015
Associate of Applied Science - Wildlife/Wildland Management & Law Enforcement
Vermilion Community College
Bachelor of Science - Psychology With A Minor in Drug & Alcohol Studies
University of South Dakota