Shannon Redwolf
Sioux Falls
Summary
Compassionate Medical Assistant with background in providing support to physicians, handling patient care tasks, and managing administrative duties. Skilled in recording vital signs, preparing patients for examination, and maintaining medical records with confidentiality and accuracy. Demonstrated ability to improve patient satisfaction through effective communication and empathy. Contributed to streamlining clinical processes resulting in more efficient patient flow and enhanced care delivery.
Overview
17
17
years of professional experience
Work History
Certified Nursing Assistant
Palisades Nursing Home
Garretson
05.2023 - 12.2024
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Certified Nursing Assistant
Bethany Lutheran Nursing Home
Sioux Falls
09.2021 - 03.2023
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
Certified Medical Assistant
Avera Prince of Peace
Sioux Falls
08.2019 - 09.2021
- help patients with basic care, mobility, and daily activities.
- Administered medication at patients scheduled times.
- Assisted with bathing and eating.
- Maintained patient confidentiality in accordance with HIPAA regulations.
House Cleaner Assistant
Merry Maids
Sioux Falls
10.2016 - 06.2019
- Sorted and counted linens and organized in storage areas.
- Inspected rooms after cleaning to ensure all tasks were completed satisfactorily before leaving the premises.
- Maintained safety standards by following instructions on use of equipment or chemicals used for cleaning purposes.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen countertops with disinfectants to prevent food-borne illnesses.
Customer Service Representative
Alorica
Sioux City
12.2010 - 08.2015
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Excelled in exceeding daily credit card application goals.
Floor Maintenance Technician
Blackbird Bend Casino
Onawa
05.2008 - 11.2010
- Swept and mopped hard surface floors using a variety of equipment.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Adhered to OSHA standards regarding proper use of protective gear such as gloves and masks when handling hazardous substances.
Education
Associate of Science -
Nebraska Indian Community College
Macy, NESkills
- Patient care
- Vital signs monitoring
- Effective communication
- Time management
- Medication administration
- Attention to detail
- Supporting personal needs
- Monitoring fluids
- Ambulation assistance
- Feeding assistance
Timeline
Certified Nursing Assistant
Palisades Nursing Home
05.2023 - 12.2024
Certified Nursing Assistant
Bethany Lutheran Nursing Home
09.2021 - 03.2023
Certified Medical Assistant
Avera Prince of Peace
08.2019 - 09.2021
House Cleaner Assistant
Merry Maids
10.2016 - 06.2019
Customer Service Representative
Alorica
12.2010 - 08.2015
Floor Maintenance Technician
Blackbird Bend Casino
05.2008 - 11.2010
Associate of Science -
Nebraska Indian Community College