Shannon Garcia
Aberdeen
Summary
Compassionate Direct Care Worker experienced in providing exceptional in-home support and advocating for patient wellness. Delivered patient-centered care by monitoring medication reactions, observing behaviors, and teaching healthy habits. Committed to enhancing client quality of life through effective communication, conflict resolution, and resource advocacy.
Overview
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Direct Support Professional
Aspire, Inc.
Aberdeen
10.2025 - 06.2026
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Provided daily assistance with personal care and daily living activities.
- Assisted with medication management and health monitoring tasks.
- Supported individuals in developing social and communication skills.
- Collaborated with families and care teams to create personalized support plans.
- Facilitated recreational activities to enhance community engagement.
- Promoted clients' rights and needs in community settings.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Assistant Teacher
Montessori School of Aberdeen
Aberdeen
01.2024 - 09.2025
- Supported before and after school program by developing and implementing engaging activities that foster student participation
- Organized and led activities that enhanced children's physical, social, and emotional well-being.
- Welcome children by assisting with their transition into the classroom, and guiding them to activities.
- Welcomed children by facilitating smooth transitions into the classroom and guiding them to activities.
- Enforcing School policies to ensure a safe and respectful environment for all students.
Case Manager
New Beginnings Center
Aberdeen
07.2022 - 11.2023
- Led therapeutic interventions using diverse methods to help clients gain insight into personal and interactive issues, define goals, and create action plans aligned with their interests and needs.
- Facilitated crisis management for emotional and medical emergencies, prioritizing client safety and care.
- Supported clients in developing strategies to effectively meet their personal and professional needs.
- Developed and presented educational programs to enhance client understanding and coping strategies.
- Assure documentation of services is provided
Group Leader
New Beginnings Center
Aberdeen
02.2022 - 07.2022
- Created and implemented social programs that enhanced clients' physical, emotional, spiritual, and nutritional well-being
- Supervised and supported clients in a group care setting to ensure safety and promote engagement
- Teach coping and problem-solving skills to clients based on clients' individual needs
- Complete and submit reports of client behavior and activity
Cook
Avera Mother Joseph Manor
Aberdeen
09.2020 - 09.2021
- Received the employee-recognized Avera Lantern Award for dedication and commitment to service during the Covid-19 outbreak (May 2021)
- Engaged elderly residents to alleviate isolation during the pandemic
- Engaged with elderly residents to help them cope with isolation during the pandemic
- Led group meetings to establish guidelines for staff adherence to Covid-19 protocols
- Conducted regular meetings to address issues and align on goals
Shift Leader
Caribou Coffee
Aberdeen
10.2018 - 02.2020
- Promoted sales and products through creative strategies while ensuring excellent customer service
- Led team meetings to enhance collaboration and communication by implementing teamwork and communication to adapt to a fast-paced environment
- Addressed customer service concerns and resolved issues
Assistant Manager
Get N' Go & Holiday Gas Station
04.2016 - 03.2017
- Managed employee schedules, effectively accommodating requests and ensuring adequate staffing
- Routinely inspected property and equipment, created repair tickets.
- Resolved customer concerns and complaints, enhancing overall satisfaction and loyalty
Education
Bachelor of Science - Social Work, Psychology, And Business Administrati
Northern State University
Aberdeen , SD 08.2021 - 05.2022
Skills
- Case management
- Client advocacy
- Support plan development
- Service coordination
- Crisis management
- Documentation accuracy
- Client documentation
- Behavioral observation
- Conflict resolution
- Effective communication
- Active listening
- Empathy and compassion
Timeline
Direct Support Professional
Aspire, Inc.
10.2025 - 06.2026
Assistant Teacher
Montessori School of Aberdeen
01.2024 - 09.2025
Case Manager
New Beginnings Center
07.2022 - 11.2023
Group Leader
New Beginnings Center
02.2022 - 07.2022
Bachelor of Science - Social Work, Psychology, And Business Administrati
Northern State University
08.2021 - 05.2022
Cook
Avera Mother Joseph Manor
09.2020 - 09.2021
Shift Leader
Caribou Coffee
10.2018 - 02.2020
Assistant Manager
Get N' Go & Holiday Gas Station
04.2016 - 03.2017