Shandel Hagstrom
Sioux Falls
Summary
Dedicated leader with over ten years of experience in the area of compliance, procedures, data analysis, strategic planning, and facilitating a team in the banking sector. While being a dependable candidate successful at managing multiple priorties with a positive attitude and willingness to take on added responsibilities to meet the teams goals.
Overview
16
16
years of professional experience
Work History
Lead Escalations Compliance and Data Reporting Rep
Wells Fargo & Company
03.2022 - Current
- Supports less experienced Escalations team members in interpreting and understanding complex policies as well as managing cross group projects.
- Provides daily work leadership and mentorship to management and other lines of business.
- Manages daily reporting and compliance for whole Escalations department.
- Lead facilitator for multiple training and group projects for the entire Escalations department.
- Manages risk by implementing new processes and procedures when gaps are located while facilitating and managing multiple projects.
Escalations Representative
Wells Fargo & Company
04.2019 - 03.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Collaborated with cross-functional teams to develop new strategies for increased proficiency.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Initiated a new department within the company that included implementing and creating procedures, processes and on boarding new team members across three states.
Lead Teller
Wells Fargo & Company
10.2014 - 04.2019
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
- Boosted branch sales with proactive product recommendations based on customer needs.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
Teller
Wells Fargo & Company
04.2014 - 10.2014
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Front End Manager/ Lead Bridal Consultant
Bed Bath & Beyond
04.2008 - 04.2014
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
- Increased sales revenue through strategic product placement and enticing visual merchandising displays.
- Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
- Confirmed continual compliance with all applicable laws and regulations regarding store operations.
Education
GED -
Volunteers Of America
Sioux Falls, SD04.2006
Skills
- 10 Years of comprehensive and well diversified banking operations/ initiatives experience
- 15 Years of people and process management
- 15 Years of experience in quality assurance, coaching, mentoring, and training team members
- 5 Years of experience in cross functional initiatives and providing recommendations in the areas of process, procedures and systems
- Creative thinker that works effectively in fast paced environment while producing quality results
- Effective communicator with the ability to communicate with individuals at all levels including senior leadership
- 2 Years of experience in ECMO compliance intake
Timeline
Lead Escalations Compliance and Data Reporting Rep
Wells Fargo & Company
03.2022 - Current
Escalations Representative
Wells Fargo & Company
04.2019 - 03.2022
Lead Teller
Wells Fargo & Company
10.2014 - 04.2019
Teller
Wells Fargo & Company
04.2014 - 10.2014
Front End Manager/ Lead Bridal Consultant
Bed Bath & Beyond
04.2008 - 04.2014
GED -
Volunteers Of America
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