MS Office
Shahzeb Ali Khan
Seeking A Challenging Position In An Organization Where I Can Utilize My Skills/experience To Contribute To The Success Of The Organization. I Am A Versatile Professional With A Wide Range Of Skills. Willingness To Take On Added Responsibilities To Meet Team Goals.
Karachi
Summary
- Highly detail-oriented and professional [Branch Manager] successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Well-versed in processing, monitoring and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers and staff. Proficient in [SnD] and [Centegy: SnD Pro].
- Goal-oriented Warehouse Manager delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Dynamic Lecturer with [10+] years of successful [Mathematics,Physics,Urdu,Islamiat,Pak-Studies] experience. Known for interesting lectures with helpful supporting materials and detail-oriented classroom management. Dedicated to individual student success and comprehensive understanding.
- Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement.
- Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client.
- Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue, and profit goals.
- Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Branch Manager
Worldwide Tourism
Karachi, Pakistan
09.2023 - Current
- Lead and manage team of employees effectively. This includes recruitment, training, and performance evaluations to build motivated and skilled workforce.
- Maintaining excellent customer relations is paramount. Address customer concerns, resolve issues, and ensure positive customer experience to build loyalty and drive sales.
- Driving revenue and business growth is core responsibility. Set sales targets, develop marketing strategies, and foster relationships with local businesses to increase revenue.
- Must possess strong problem-solving skills to identify issues and implement effective solutions swiftly.
- Manage Day to Day branch operations.
- Managed over 50 customer calls per day .
Warehouse Manager
Al Shaheer Foods
Karachi, Pakistan
12.2022 - 09.2023
- Worked on S&D Software and Centegy (S&D Pro) Software.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Developed and maintained knowledgeable and productive team of employees.
- Ensure workplace safety among team members at all times.
- Lead daily planning and staff meetings.
- Develop operational procedures such as verifying incoming and outgoing shipments, handling and dispositioning merchandise and maintaining warehouse inventory.
- Coordinate warehouse activities including sales, and record inventory control and purchasing to ensure availability of products.
- Increase sales by 10%.
Warehouse Manager
Pet O Care
Karachi, Pakistan
10.2020 - 12.2022
- Worked on 3PL Next Software.
- Involved with variety of tasks including hiring new staff and providing sales training.
- Must merchandise products, oversee and execute inventory control.
- Maintain and monitor high standards for customer service.
- Solving customers queries on Call or Email.
- Making inventory reports, sales report on daily, weekly and monthly basis.
- Manage daily order supplies to clients.
- Manage Day to Day operations of warehouse.
CRO
Bahria Town Karachi (Head Office)
Karachi, Pakistan
06.2019 - 10.2020
- Worked on CRM Software.
- Strengthened communication skills through regular interactions with others.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with strong sense of personal responsibility.
- Dealing with customers (Refund,Legal,Possession) and assist Operations Manager.
- Managed 20+ customers per day.
Lecturer
Institute Of Commerce And Science
Karachi, Pakistan
07.2018 - 05.2019
- Teaching (Math, Physics, Urdu, Pakistan-Studies) to 9-12 Science.
- Managed large class sizes effectively, maintaining orderly learning environment conducive to student success.
- Provided individualized support for struggling learners, using tutoring sessions and additional resources to close achievement gaps.
Takaful Consultant
EFU Life Assurance
Karachi, Pakistan
09.2017 - 04.2018
- Conducted thorough market research and analysis, providing valuable insights for client decision making.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Sales Takaful Policies & increased sales by 0%.
Technical Sales Officer
Captain And Company
Karachi, Pakistan
05.2016 - 10.2016
- Worked on ERP Software.
- Developed strong client relationships through consistent follow-ups and providing tailored solutions for their needs.
- Maintained expert knowledge of industry trends and competitor offerings, allowing for strategic positioning of products in marketplace.
- Worked closely with marketing team to create targeted campaigns that generated qualified leads for sales team to pursue.
- Negotiated contracts skillfully, securing favorable terms for both company and client while closing deals efficiently.
- Delivered engaging sales presentations which resonated with prospects, leading to increased conversion rates.
- Boosted sales revenue by effectively presenting technical product features and benefits to customers.
- Conducted comprehensive product demonstrations that effectively showcased unique selling points of each offering.
- Deal with 10+ customers daily.
Education
MBA - Supply Chain Management
Sindh Madressa Tul Islam University
Karachi, Sindh, Pakistan 09.2016 - 06.2019
Bachelor of Engineering - Electronics Engineering
PAF - Karachi Institute of Economics & Technology
Karachi, Sindh, Pakistan 09.2011 - 08.2015
Associate of Pre-Engineering - Pre Engineering
Meritorious Science College
Karachi, Sindh, Pakistan 05.2008 - 05.2010
Some College (No Degree) - Computer Science
Little Folk's Secondary School
Karachi, Sindh, Pakistan 03.2006 - 04.2008
Skills
Customer Service, Sales Management, Conflict Resolution, Decision-Making
Branch Operations Management
Client Relationship Management
Team Player
Public Speaking
Excellent time management skills
Team Supervision
Proficient in MS Office
Team Building Leadership
Active Listening Skills
Computer Skills
Communication Skills
Interpersonal Skills
Leadership Skills
Problem Solving Skills
Willingness to Learn
Software
Plc Programming
SnD
Centegy: SnD Pro
ERP
Certification
Plc Programming
Timeline
Branch Manager
Worldwide Tourism
09.2023 - Current
Warehouse Manager
Al Shaheer Foods
12.2022 - 09.2023
Warehouse Manager
Pet O Care
10.2020 - 12.2022
CRO
Bahria Town Karachi (Head Office)
06.2019 - 10.2020
Lecturer
Institute Of Commerce And Science
07.2018 - 05.2019
Takaful Consultant
EFU Life Assurance
09.2017 - 04.2018
MBA - Supply Chain Management
Sindh Madressa Tul Islam University
09.2016 - 06.2019
Technical Sales Officer
Captain And Company
05.2016 - 10.2016
Electrical Systems
01-2015
Plc Programming
05-2014
Bachelor of Engineering - Electronics Engineering
PAF - Karachi Institute of Economics & Technology
09.2011 - 08.2015
Associate of Pre-Engineering - Pre Engineering
Meritorious Science College
05.2008 - 05.2010
Some College (No Degree) - Computer Science
Little Folk's Secondary School
03.2006 - 04.2008
Similar Profiles
KELLY UMUTONI RITSCHELKELLY UMUTONI RITSCHEL
Intern Assistant to the Commissioner at Commissioner of tourism development at the ministry of tourismIntern Assistant to the Commissioner at Commissioner of tourism development at the ministry of tourism
Dagnachew SenbetoDagnachew Senbeto
Assistant Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Ranked no. 1 in Hospitality and Tourism)Assistant Professor at School of Hotel and Tourism Management, The Hong Kong Polytechnic University (Ranked no. 1 in Hospitality and Tourism)
Sabina NajafovaSabina Najafova
Specialist at AZERBAIJAN TOURISM BOARD, DESTINATION DEVELOPMENT AND TOURISM PRODUCT DEPARMENTSpecialist at AZERBAIJAN TOURISM BOARD, DESTINATION DEVELOPMENT AND TOURISM PRODUCT DEPARMENT