Senrinn Hall
Rapid City
Summary
Detail-oriented Patient Access Specialist skilled in HIPAA compliance, data entry, and appointment scheduling. Committed to enhancing patient experiences through effective problem resolution and collaboration with clinical teams.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
Monument Health
Rapid City, SD
10.2025 - Current
- Managed patient registration processes to ensure accurate data collection and compliance with health regulations.
- Assisted patients in navigating insurance verification procedures, enhancing access to healthcare services.
- Utilized electronic health record (EHR) systems for efficient patient documentation and information retrieval.
- Collaborated with clinical staff to streamline appointment scheduling and improve patient flow within the facility.
Customer Service Cashier
Common Cents Stores
Rapid City, SD
06.2025 - 10.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, ensuring high levels of satisfaction.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Handled cash, credit, and debit transactions accurately during peak hours.
Barista
Starbucks
Sioux Falls, SD
01.2025 - 05.2025
- Prepared and served high-quality beverages while adhering to Starbucks standards.
- Maintained cleanliness and organization of workstations and equipment to ensure efficiency.
- Delivered exceptional customer service by engaging with customers and addressing their needs.
- Operated point-of-sale system accurately, processing transactions and managing cash flow.
Sales Associate
Royal River Casino & Hotel
Flandreau, SD
07.2020 - 12.2024
- Assisted customers in selecting products, enhancing overall satisfaction and experience.
- Maintained knowledge of promotions and events to effectively communicate with guests.
- Processed transactions accurately using point-of-sale systems, ensuring efficient service delivery.
- Collaborated with team members to streamline operations during high-traffic periods.
Education
Bachelor - General Studies
Dakota State University
Madison, SD12-2024
Skills
- Medical terminology
- Front desk operations
- Appointment scheduling
- HIPAA compliance
- Customer service
- Phone and email etiquette
- Data entry
- Claims handling and coverage verification
- Problem resolution
- Critical thinking
Timeline
Patient Access Specialist
Monument Health
10.2025 - Current
Customer Service Cashier
Common Cents Stores
06.2025 - 10.2025
Barista
Starbucks
01.2025 - 05.2025
Sales Associate
Royal River Casino & Hotel
07.2020 - 12.2024
Bachelor - General Studies
Dakota State University
Horatio Alger Association Scholarship Recipient
Received the $10k Horatio Alger Association Scholarship - 2020