Sean Niekum
Harrisburg
Summary
Dynamic Service Manager at Midwestern Mechanical with a proven track record in enhancing customer satisfaction and increasing revenue through upselling. Skilled in team leadership and employee development, I excel in problem-solving and critical thinking, ensuring high-quality service delivery while maintaining a positive attitude in challenging situations. Strong focus on team collaboration and achieving results.Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Overview
18
18
years of professional experience
Work History
Service Manager
Midwestern Mechanical
01.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Fire Sprinkler Technician
Midwestern Mechanical
10.2018 - 12.2018
- Contributed to client satisfaction by completing work orders efficiently without sacrificing quality or safety standards.
- Reduced the risk of fire damage by performing regular inspections and maintenance on fire sprinkler systems.
- Increased efficiency with skilled troubleshooting to identify and resolve issues promptly.
- Supported property owners by providing expert advice on optimal fire sprinkler system design based on building type and occupancy requirements.
- Developed strong relationships with clients through consistent communication regarding system status, repairs needed, and recommended improvements.
Fire Sprinkler Foreman
Durango Fire Sprinkler
02.2017 - 10.2018
- Contributed to team development through consistent training, mentoring, and performance evaluations for junior staff members.
- Streamlined project completion times by coordinating closely with other construction teams and stakeholders.
- Maximized system performance with thorough testing and calibration procedures during installation and routine checkups.
- Ensured adherence to industry regulations by maintaining up-to-date knowledge on codes and standards for fire sprinkler installations.
Fire Sprinkler Fitter
Garvin Automatic Fire Sprinkler
02.2013 - 12.2016
- Enhanced fire safety by installing and maintaining fire sprinkler systems in various commercial and residential properties.
- Participated in regular training sessions to improve technical skills and stay current on latest technologies in the field.
- Coordinated closely with other tradespeople on construction sites to ensure seamless integration of fire sprinkler systems into overall building plans.
Motor Transport Operator (88M)
Nebraska National Guard
06.2007 - 06.2013
- Responded quickly and calmly in emergency situations.
- Safely transported personnel and equipment to various locations, ensuring timely arrival and mission success.
- Responded effectively to emergency situations during transport missions, demonstrating adaptability under pressure.
- Conducted risk assessments for transportation missions, enabling informed decision-making on route selection.
- Advised leadership on best practices in vehicle management, contributing to better resource allocation decisions.
- Provided excellent customer service to supported units by promptly addressing their transportation needs.
- Streamlined transportation processes by effectively communicating with team members and leadership.
- Effectively managed a diverse range of vehicles within the motor pool, maximizing asset utilization and extending service life.
- Enhanced operational readiness through meticulous planning and coordination of transportation missions.
- Collaborated with other units during joint exercises, fostering teamwork and improving inter-unit communication.
Education
High School Diploma -
Leyton High School
Dalton, NE05-2008
Skills
- Positive attitude
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Time management
Timeline
Service Manager
Midwestern Mechanical
01.2024 - Current
Fire Sprinkler Technician
Midwestern Mechanical
10.2018 - 12.2018
Fire Sprinkler Foreman
Durango Fire Sprinkler
02.2017 - 10.2018
Fire Sprinkler Fitter
Garvin Automatic Fire Sprinkler
02.2013 - 12.2016
Motor Transport Operator (88M)
Nebraska National Guard
06.2007 - 06.2013
High School Diploma -
Leyton High School
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