SCOTT KENNEDY
Sioux Falls
Summary
Dynamic Service Manager with a proven track record at Frankman Motor Company, excelling in customer service and workflow optimization. Skilled in conflict resolution and financial record keeping, I successfully enhanced operational efficiency and fostered strong client relationships, driving team performance and satisfaction. Passionate about delivering exceptional service and results. Looking for an additional source of income as I work toward retirement.
Overview
31
31
years of professional experience
Work History
Service Manager
Frankman Motor Company
Sioux Falls
02.2025 - Current
- Managed service team to ensure efficient operations and customer satisfaction.
- Coordinated maintenance schedules for vehicles to optimize service throughput.
- Assisted customers with service inquiries and appointment bookings.
- Monitored inventory levels of parts and supplies for timely replenishment.
- Implemented service protocols to enhance workflow and reduce downtime.
- Trained new staff on company policies and service procedures effectively.
- Collaborated with technicians to address service issues promptly and accurately.
- Maintained a clean and organized service area to promote safety standards.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Hired and trained service department staff to drive performance.
- Motivated and supported employees to maintain low turnover.
- Pitched in to complete various duties during peak periods or employee absences.
Technician
Certified Auto Glass
Sioux Falls
03.2009 - 02.2011
- Repaired chips and cracks using specialized tools and techniques.
- Installed auto glass in various vehicle models efficiently.
- Conducted thorough inspections to assess damage before repairs.
- Maintained accurate records of completed work and materials used.
Operations Manager
Batteries Plus Bulbs
Sioux Falls
06.1994 - 03.2009
- Oversaw daily operations and ensured efficient workflow in retail environment of 4 locations.
- Managed inventory levels and coordinated product restocking procedures.
- Developed training materials for new staff on operational protocols.
- Coordinated with suppliers to ensure timely delivery of products.
- Analyzed sales data to optimize stock management and product placement.
- Led team meetings to discuss operational challenges and solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
Education
High School Diploma -
Roosevelt High School
Sioux Falls, SD05-1995
Skills
- Customer service
- Workflow optimization
- Client relationship management
- Problem solving
- Conflict resolution
- Positive attitude
- Critical thinking
- Accounts receivable
- Financial record keeping
- Cash handling expertise
Affiliations
- Racing, Shooting Billiards
Timeline
Service Manager
Frankman Motor Company
02.2025 - Current
Technician
Certified Auto Glass
03.2009 - 02.2011
Operations Manager
Batteries Plus Bulbs
06.1994 - 03.2009
High School Diploma -
Roosevelt High School
Similar Profiles
Ram GowthamRam Gowtham
Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)Team Leader, Compliance Operations at Ford Motor Credit Company (Ford Motor Pvt Limited)
Erica Cobb SchippersErica Cobb Schippers
Senior Software Engineer, •Senior Java Developer at Ford Motor Company, Ford Motor CoSenior Software Engineer, •Senior Java Developer at Ford Motor Company, Ford Motor Co
CHRISTOPHER CALHOUNCHRISTOPHER CALHOUN
Safety Manager at FSG/Comercial Contracting Company/Ford Motor CompanySafety Manager at FSG/Comercial Contracting Company/Ford Motor Company
Lauren BurkeLauren Burke
Barista Trainer, Barista at StarbucksBarista Trainer, Barista at Starbucks
Kennedy KeiperKennedy Keiper
PCT at Avera McKennan HospitalPCT at Avera McKennan Hospital