Sarah Mathison
Canton,SD
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Orthopedic Institute
Tea, SD
05.2025 - Current
- Managed patient scheduling, ensuring timely appointments and efficient use of clinic resources.
- Facilitated insurance verification processes to optimize patient coverage and minimize billing discrepancies.
- Provided exceptional customer service by addressing patient inquiries and resolving issues promptly.
- Trained new staff on operational procedures, fostering a knowledgeable team environment and improving service delivery.
Lead Receptionist
MercyOne
West Des Moines, IA
07.2022 - 05.2025
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Greeted and directed visitors to appropriate personnel and answered incoming calls and emails daily.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Member Service Representative
Community Choice Credit Union
Des Moines, IA
05.2021 - 06.2022
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Trained employees on cash drawer operation.
Direct Support Professional
Sesdac
Vermillion, SD
06.2020 - 04.2021
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Documented current patient information to update vital signs, behaviors and eating habits.
Delicatessen
HyVee
Sioux Falls, SD
06.2016 - 04.2021
- Emphasized fast, friendly customer service.
- Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
Education
Some College (No Degree) - Psychology
University of South Dakota
Vermillion, SDHigh School Diploma -
Lincoln High School
Sioux Falls, SD2015
Skills
- Strong communication skills
- Effective time management
- Outgoing personality
- Verbal and Written Communication
- Multi-Line Phone Systems
- Attention to Detail
- Flexible and adaptable
- Problem solving
- Effective prioritization techniques
- HIPAA compliance
- Customer service
Certification
- Notary Public - Issued Feb 2022 - Expires Feb 2025 - 837502
Education and Training
false
Timeline
Patient Service Representative
Orthopedic Institute
05.2025 - Current
Lead Receptionist
MercyOne
07.2022 - 05.2025
Member Service Representative
Community Choice Credit Union
05.2021 - 06.2022
Direct Support Professional
Sesdac
06.2020 - 04.2021
Delicatessen
HyVee
06.2016 - 04.2021
High School Diploma -
Lincoln High School
Some College (No Degree) - Psychology
University of South Dakota