Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Sarah Kelm

Ramona

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

I am experienced with customer relationship management, team leadership, and sales strategies. I utilizes effective communication to build lasting customer relationships. Track record of achieving and enhancing team performance.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Lead Sales Associate

The Floral Shop
08.2023 - 08.2024
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Delivered excellent customer service for repeat business and referrals.
  • Took orders over phone and in person to ensure 100% customer satisfactory


Bank Teller

First National Bank
08.2021 - 07.2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Department Manager

Scheels
01.2004 - 01.2007
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.

Education

GED -

Ridgewater College
Willmar, MN
05-2004

High School Diploma -

Lakeview High School
Cottonwood. MN
05-2002

Skills

  • Customer service
  • Team leadership
  • Goal oriented
  • Cash handling accuracy
  • Staff training and development
  • Teamwork and collaboration
  • Client relationship management
  • Mentoring and training

Accomplishments

  • Received numerous commendations from supervisors for team building, mentoring and leadership skills.
  • Lead sales associate at multiple companies, resulting in being recruited to different states to train.
  • Directed children's YMCA youth program for multiple years.


Certification

  • Heartsaver First Aid CPR AED certified
  • Advanced Child Care Training with Pediatric First Aid/CPR/AED–American Red Cross.

Interests

  • Offering time and support to shelters for the homeless, women, and animals
  • I enjoy helping others and giving back to the community
  • Youth Development Programs
  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Team Sports
  • I love to be involved in various sports activities for physical activity, camaraderie, and personal growth for my children and myself

Timeline

Lead Sales Associate

The Floral Shop
08.2023 - 08.2024

Bank Teller

First National Bank
08.2021 - 07.2023

Department Manager

Scheels
01.2004 - 01.2007

GED -

Ridgewater College

High School Diploma -

Lakeview High School

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Sarah Kelm